Customer Support Executive

4 days ago

Delhi, Delhi, India WiseLife Full time ₹ 1,92,000 - ₹ 2,16,000 per year

About WiseLife

WiseLife is a premium health and wellness brand born from our Founder's vision to improve mental and physical well-being through thoughtfully designed, sustainable yoga mats and fitness equipment — proudly made in India. After receiving an overwhelming response online, we are now expanding our footprint in the offline market, partnering with leading wholesalers, retailers, fitness centres, and yoga studios.

Role Overview:

We are looking for a Customer Support Executive who will be responsible for calling customers to confirm Cash on Delivery (COD) orders before dispatch. This role is crucial in ensuring smooth operations, reducing cancellations, and enhancing customer satisfaction.

Key Responsibilities:

  • Call customers to confirm COD orders before shipping.
  • Verify product details, delivery address, and payment amount.
  • Update order status (confirmed/cancelled) in the system.
  • Handle customer queries related to products or delivery politely.
  • Share feedback on common customer concerns (to improve service).
  • Ensure timely follow-up calls for unresponsive customers.

Requirements:

  • Prior experience in telecalling / customer service / e-commerce calling preferred.
  • Excellent communication skills in Hindi & English (knowledge of other regional languages is a plus).
  • Comfortable making calls per day.
  • Basic computer knowledge (Excel/CRM order entry).
  • Polite, patient, and professional attitude.

Location: Work from home

Shift: Day Shift

Full time role

Job Type: Full-time

Pay: ₹16, ₹18,000.00 per month

Work Location: Remote

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