Executive - Customer Experience ( NPS )

**. Must be willing to work in an environment that requires 100% phone-based customer interaction** **- Excellent verbal and written communications skills, with a clear distinct voice** **- Conduct regular study of customer needs & driving factors of service NPS, and propose for relevant programs/actions** **- Work in a team environment, effectively...

Job Description What are we looking for Sharekhan is seeking a highly motivated and customer-focused Executive for Customer Experience, specifically focusing on Net Promoter Score (NPS). This role requires an individual who is comfortable with phone-based interactions, possesses excellent communication skills, and has a passion for learning and adapting to...

**Job Title**: NPS Executive **Location**: Lower Parel, Mumbai **Department**: Customer Experience / CRM **Reports To**: Customer Experience Manager **About Kalki Fashion**: Kalki Fashion is a leading luxury ethnic wear brand known for its handcrafted designs, premium fabrics, and exceptional shopping experience—both online and in stores. We aim to...

Job Title: NPS ExecutiveLocation: Lower Parel, MumbaiDepartment: Customer Experience / CRMReports To: Customer Experience ManagerAbout Kalki Fashion:Kalki Fashion is a leading luxury ethnic wear brand known for its handcrafted designs, premium fabrics, and exceptional shopping experience—both online and in stores. We aim to create memorable journeys for...

Job Title: NPS ExecutiveLocation: Lower Parel, MumbaiDepartment: Customer Experience / CRMReports To: Customer Experience ManagerAbout Kalki Fashion:Kalki Fashion is a leading luxury ethnic wear brand known for its handcrafted designs, premium fabrics, and exceptional shopping experienceboth online and in stores. We aim to create memorable journeys for every...

Position: Analyst (Operations) for a Banking client Company: Sterling Customer Experience Pvt. Ltd. Process: Chat based Shifts - 8 hours shift including breaks with 5 days working shift Location: Powai, Mumbai We are open for walk-ins every Monday to Friday from 3 pm onwards at 1st Floor, Sterling, Supreme Business Park, A-wing, Powai. Role and...

Customer Support Executive / Team Lead Experience Required: **Customer Support Executive: 0-2 years** Team Lead: 4-6 years (with team management experience) Key Skills & Requirements: **Empathy: Understand and address customer concerns with patience and care.** Product Knowledge: Deep understanding of our product/services to offer effective support....

**Experience**: - 20 Years - **Location**: - Navi mumbai **Job Description**: - Understand and validate the content received from the customer w.r.t Net Promoter Score and its implementation - Assist in creation of content to fill in gaps and activities - Delivering VILT / Faculty videos for NPS-related topics. Job Specification - Lead and implemented Net...

We have excellent opening for a Fintech company in Kurla, Mumbai for the position of Customer Support. Designation : Customer Support Executive/Sr Customer Support Lead Experience: 2-6 years Industry Preference: BFSI, NBFC or similar industry Key Responsibilities - Client Relationship Management: Build and nurture long-term, strategic relationships with...

Job Purpose To support AUM growth for Tata Capital and Tata Pension Fund by actively engaging with individual Central and State Government employees who are existing NPS subscribers educating them about the benefits of switching to Tata PFM and assisting them through the switching process The role requires strong field-level execution trust-building with...