Executive - Customer Experience ( NPS )

**. Must be willing to work in an environment that requires 100% phone-based customer interaction** **- Excellent verbal and written communications skills, with a clear distinct voice** **- Conduct regular study of customer needs & driving factors of service NPS, and propose for relevant programs/actions** **- Work in a team environment, effectively...

. Must be willing to work in an environment that requires 100% phone-based customer interaction· Excellent verbal and written communications skills, with a clear distinct voice· Conduct regular study of customer needs & driving factors of service NPS, and propose for relevant programs/actions· Work in a team environment, effectively influence and...

Job Title: NPS ExecutiveLocation: Lower Parel, MumbaiDepartment: Customer Experience / CRMReports To: Customer Experience ManagerAbout Kalki Fashion:Kalki Fashion is a leading luxury ethnic wear brand known for its handcrafted designs, premium fabrics, and exceptional shopping experienceboth online and in stores. We aim to create memorable journeys for every...

**Job Title**: NPS Executive **Location**: Lower Parel, Mumbai **Department**: Customer Experience / CRM **Reports To**: Customer Experience Manager **About Kalki Fashion**: Kalki Fashion is a leading luxury ethnic wear brand known for its handcrafted designs, premium fabrics, and exceptional shopping experience—both online and in stores. We aim to...

Job Title: NPS ExecutiveLocation: Lower Parel, MumbaiDepartment: Customer Experience / CRMReports To: Customer Experience ManagerAbout Kalki Fashion:Kalki Fashion is a leading luxury ethnic wear brand known for its handcrafted designs, premium fabrics, and exceptional shopping experience—both online and in stores. We aim to create memorable journeys for...

**Experience**: - 20 Years - **Location**: - Navi mumbai **Job Description**: - Understand and validate the content received from the customer w.r.t Net Promoter Score and its implementation - Assist in creation of content to fill in gaps and activities - Delivering VILT / Faculty videos for NPS-related topics. Job Specification - Lead and implemented Net...

Position: Analyst (Operations) for a Banking client Company: Sterling Customer Experience Pvt. Ltd. Process: Chat based Shifts - 8 hours shift including breaks with 5 days working shift Location: Powai, Mumbai We are open for walk-ins every Monday to Friday from 3 pm onwards at 1st Floor, Sterling, Supreme Business Park, A-wing, Powai. Role and...

Job Description Kra Customer Experience Associate - For Unilever Project - Handling Inbound Support tickets and solving the queries to the User's satisfaction - Handling Inbound Support Chats and solving the queries to the User's satisfaction - Reporting bugs/issues flagged by the Users to the Product team - Following defined SLAs for Customer Support Kpi -...

At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next. We are Team FedEx, and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experience as we connect the world to what's next.This...

**Job Location**:Mumbai**: **Salary**:5-20 Lpa**: **Experience**:2-8 Years**: Designation - Consultant 1 to Deputy Manager EXP: 2-8 Years Skill sets: Customer experience | Customer Strategy | Customer Journey Mapping | Persona Mapping | Digital Customer Consulting | Customer Analytics | Voice of Customer | Customer Audit | UX UI Location: Mumbai NP -...