Customer Support Executive

6 days ago

Kurla Mumbai Maharashtra, India infinzi Full time

Customer Support Executive / Team Lead Experience Required:
**Customer Support Executive: 0-2 years** Team Lead: 4-6 years (with team management experience)

Key Skills & Requirements:
**Empathy: Understand and address customer concerns with patience and care.** Product Knowledge: Deep understanding of our product/services to offer effective support. **Problem-Solving: Quickly identify issues and provide timely resolutions.** Project Management: Manage multiple tasks and customer accounts efficiently.
- What You’ll Do:
**Customer Onboarding: Guide new customers through the setup process to ensure a smooth and positive start.** Customer Engagement: Maintain regular communication to understand client needs, address concerns, and share updates about new features and enhancements.

**Renewals & Retention: Proactively manage customer renewals, showcase product value, and reduce churn.**

Customer Advocacy & Feedback Loop: Represent the voice of the customer internally by sharing feedback with the product and marketing teams.

**Upselling & Cross-Selling: Identify and recommend suitable add-on features or services to maximize customer value.**

Metrics & Reporting: Track and report on key success metrics like CSAT, NPS, churn rate, and product usage to ensure a measurable impact on customer satisfaction.

**Issue Resolution: Resolve escalations quickly while maintaining strong, positive customer relationships.**

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

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