NPS Executive

7 days ago

Mumbai, Maharashtra, India Kalki Fashion Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: NPS Executive

Location: Lower Parel, Mumbai

Department: Customer Experience / CRM

Reports To: Customer Experience Manager

About Kalki Fashion:

Kalki Fashion is a leading luxury ethnic wear brand known for its handcrafted designs, premium fabrics, and exceptional shopping experienceboth online and in stores. We aim to create memorable journeys for every customer who chooses Kalki.

Job Summary:

As an NPS Executive at Kalki Fashion, you will play a key role in understanding our customers' experiences and driving continuous improvement across all touchpoints—store, online, and post-purchase. You will manage our Net Promoter Score (NPS) process, gather customer insights, and work closely with teams to enhance satisfaction, loyalty, and brand advocacy.

Key Responsibilities:

  • Conduct NPS surveys and customer feedback calls across all channels (in-store, online, WhatsApp, phone, and email).
  • Analyze responses to identify promoters, passives, and detractors, and highlight key pain points or delight factors.
  • Follow up with customers who share negative feedback to understand issues and ensure timely resolution.
  • Share actionable insights and feedback trends with store teams, sales, CRM, and operations.
  • Track progress of customer experience initiatives and measure their impact on NPS scores.
  • Prepare weekly and monthly NPS dashboards for management with insights and recommendations.
  • Support customer engagement and retention campaigns based on feedback themes.
  • Collaborate with the marketing and CRM teams to design customer appreciation and recovery programs.
  • Maintain a high standard of professionalism and empathy in every customer interaction.

Requirements:

  • Bachelor's degree in Business, Marketing, or Communications.
  • 1–3 years of experience in customer experience, CRM, or feedback management (preferably in retail, fashion, or hospitality).
  • Excellent verbal and written communication skills in English and Hindi.
  • Strong analytical and reporting skills (Excel, Google Sheets, or CRM dashboards).
  • Passion for fashion and creating exceptional customer experiences.
  • Positive attitude, empathy, and problem-solving mindset.

Key Skills:

  • Customer Feedback & NPS Management
  • Data Analysis & Reporting
  • Communication & Relationship Management
  • Complaint Resolution & Recovery
  • Cross-Functional Coordination

  • Urgent opening- Sr. Executive

    3 days ago

    Navi Mumbai, Maharashtra, India SBS Consultants Full time ₹ 2,00,000 - ₹ 5,00,000 per year

    Urgent opening- Sr. Executive - Accounts Salary - upto 5 lpa max NP - 20 days max Exp - 2 plus in accounts, tds, gst, e way billing Email -

  • B2B - Corporate Sales

    5 days ago

    Mumbai, Maharashtra, India Kotak Mahindra Asset Management Company Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Profile and Key Responsibilities:Engaging corporate clients with a view to deepening NPS penetration among their employees through arranging NPS helpdesks, awareness sessionsEngaging with business teams of group companies to acquire new corporate clients for NPS businessSupporting the Business Development Manager in strategic business initiativesSupport...

  • Customer Support Executive

    3 days ago

    Mumbai, Maharashtra, India Pluzbuzz Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Responsibilities:* Respond promptly to customer queries via phone, email & chat* Maintain high NPS through effective issue resolution* Collaborate with cross-functional teams on product improvements

  • Customer Support Executive

    3 days ago

    Mumbai, Maharashtra, India Bgps Management Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    JD Manage inbound/outbound customer interactions. Track and improve NPS by resolving customer issues effectively. Capture feedback and share insights with relevant teams. Maintain service quality standards and ensure customer delight.

  • Accounts Executive

    2 days ago

    Mumbai, Maharashtra, India Comunus Technologies Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Accounts Executive Roles & Responsibilities : 1. General Accounting: Assist in maintaining and updating financial records, including ledgers, journals, and balance sheets. 2. Invoice Management: Process purchase and sales invoices and ensure they are accurately entered into the accounting system. 3. Reconciliations: Help with monthly bank and cash...

  • Customer Service Executive

    1 day ago

    Mumbai, Maharashtra, India Place8 Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    Responsibilities:* Manage customer queries via phone, email & chat* Maintain high NPS scores through prompt resolutions* Collaborate with teams on process improvements* Ensure timely issue escalation when necessarydrop your resume @ Health insuranceAnnual bonusProvident fund

  • Customer Service Executive

    3 days ago

    Navi Mumbai, Maharashtra, India Hunarho Learning Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Manage customer queries via phone, email & chat* Resolve issues promptly & professionally* Collaborate with teams on process improvements* Maintain high NPS scores through exceptional service

  • Customer Care Executive(Female)

    2 weeks ago

    Mumbai, Maharashtra, India Almitra Sustainables Full time ₹ 1,20,000 - ₹ 1,85,000 per year

    Experience & Background● 1 – 3 Years Experience in customer support for D2C/eCommerce brands● Graduate; certification or hands-on experience with helpdesk/CRM tools (e.g., Zendesk/Freshdesk) preferred● Clear communication (English + Hindi; regional languages a plus); empathy-led problem solving● Strong grasp of customer experience metrics (CSAT,...

  • Senior Manager Commercial

    3 days ago

    Mumbai, Maharashtra, India questW Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Core Responsibilities1. Sales & Revenue Management -Align dispatches to achieve sales targets. Monitor service value cost and improve margins.2. Customer Satisfaction -Improve NPS by ensuring timely dispatches and service levels.3. Working Capital & Financial Efficiency- Manage receivables, reduce AR days, control Opex. Interact with AD banks for forex and...

  • Customer Relationship Executive

    1 week ago

    Mumbai, Maharashtra, India Cherry Merry Home Foods Full time ₹ 2,00,000 - ₹ 2,70,000 per year

    Key ResponsibilitiesLead and manage large teams handling customer service, sales, and retention in the banking voice process.Drive customer satisfaction (CSAT), Net Promoter Score (NPS), and First Call Resolution (FCR).Develop and execute strategies to improve sales conversions, cross-selling, and upselling.Implement effective customer retention practices to...