Post-Sale Concierge

1 week ago

Mumbai, Maharashtra, India Newage Products Full time ₹ 2,00,000 - ₹ 8,00,000 per year

Role & responsibilities

  • Developing & maintaining strong personalized relationships with VIP clients, providing timely and courteous customer support throughout their entire customer journey, ensuring that the NewAge Products brand is represented well
  • Delivering exceptional service and ensuring customer satisfaction with each interaction
  • Swiftly resolving any issues or concerns raised by VIP clients
  • Assisting VIP clients with inquiries, resolving issues, and providing product or service information.
  • Collaborating with team members and other departments to resolve complex customer issues & to ensure exceptional service for VIP clients
  • Working closely with cross-functional teams, carriers, and warehouses to streamline and coordinate design, installation, and delivery services
  • Maintaining a high level of process and product knowledge to effectively assist clients
  • Troubleshooting technical problems and escalating issues to the appropriate teams when necessary
  • Documenting customer interactions and ensuring accurate and thorough case records
  • Handling confidential information with discretion and professionalism
  • Ensuring compliance with company policies and procedures
  • Tracking of VIP customer feedback to identify areas for improvement, share findings with management to implement improvements, increase VIP customer satisfaction and loyalty
  • Developing strong sustainable relationships throughout the organization

Preferred candidate profile

  • Minimum criteria is graduation in any discipline from a recognized university or institution
  • Exceptional communication skills (written and spoken) are mandatory
  • Proven ability to deliver exceptional customer-centric service
  • Willingness and availability to work full-time during evening and night shifts, aligning with North American time zones
  • Flexibility to work on select public holidays and occasional weekends, as business needs arise
  • Strong problem-solving abilities and a patient and empathetic approach to customer interactions
  • Ability to adapt to evolving technologies and learn new software quickly
  • Detail-oriented with strong organizational skills
  • Basic computer skills for data entry and using customer support software
  • Minimum 5 years experience handling customer support communications in a Contact Centre environment
  • Minimum 2 years experience collaborating on cross-functional projects related to Customer Experience or similar area of the business
  • Proven proactive, results-oriented leader with exceptional motivational, negotiation, and influencing skills; approachable, compassionate, and genuine
  • Ability to build, maintain, and sustain strong relationships; attract, recruit, train, develop and retain talent as required
  • Proven analytical, planning, organizing, delegating, communication, and presentation skills
  • Proficient with various platforms for managing an eCommerce business; Microsoft Office (Word, PowerPoint, Excel, Outlook), SmartSheet, Salesforce, Shopify, SAP, Tableau, and/or other related tools and programs
  • Ability to effectively manage multiple priorities and demands in a fast paced, time-sensitive environment; thrives in an environment of change and ambiguity

Candidate should have below requirements at their home for WFH

  • Steady broadband or cable Internet
  • Appropriate working desk for Work from home

  • Sales Manager High-Ticket Security

    4 days ago

    Mumbai, Maharashtra, India WENS FORCE INTERNATIONAL PRIVATE LIMITED Full time ₹ 21,00,000 - ₹ 42,00,000 per year

    Sales Manager High-Ticket Security & Concierge | 50k fixed + Incentives + Group Bonus | Mumbai (Pan-India role)**WENS Force is India's elite, on-demand security & concierge platform for HNIs, VIPs, corporates & NRIs. Own revenue across: bodyguards/escort, VIP airport moves, event security, guarding contracts/tenders, secure logistics/convoys, and digital...

  • Aspire Lifestyle

    3 weeks ago

    Mumbai, Maharashtra, India Aspire Lifestyles Full time

    Key Responsibilities (Critical responsibilities and skills of this position, listed in order of importance)- Driving Partnerships & alliances marketing with luxury lifestyle brands for our Existing Clients- Assist the Head of Partnership Development on his/her duty and support the administration and day to day activities- Follow the local PDM-built strategy...

  • Community & Lifestyle Concierge Supervisor

    3 weeks ago

    Mumbai, Maharashtra, India Four Seasons Hotels Full time

    About Four Seasons Four Seasons is powered by our people We are a collective of individuals who crave to become better to push ourselves to new heights and to treat each other as we wish to be treated in return Our team members around the world create amazing experiences for our guests residents and partners through a commitment to luxury with genuine...

  • Senior Manager

    4 days ago

    Mumbai, Maharashtra, India Jio World Centre Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company OverviewJio World Centre, located in Mumbai's Bandra Kurla Complex, is an iconic destination for business, commerce, and culture. Envisioned by Nita M. Ambani, it spans 18.5 acres and features a diverse range of offerings, including upscale retail, cultural venues, dining options, serviced apartments, and one of India's largest convention centers....

  • Customer Service Executive( Banking process)

    7 days ago

    Mumbai, Maharashtra, India Globiva Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Dear Candidate,Urgent Hiring For banking ProcessJob Title: - Personal Service Ambassador- Affluent Credit CardsLocation: [] MaladDepartment: Customer Service for Affluent Credit CardsWe are looking for a highly skilled and experienced Personal Service Ambassador (PSA) to join our prestigious Credit Card Customer Service team. The PSA will be responsible for...

  • Platinum Care Advisor

    3 weeks ago

    Mumbai, Maharashtra, India Livlong 365 Full time

    We're Hiring: Platinum Care Advisor (Physical Health Concierge Relationship Manager)Location: ThaneExperience: 3+ YearsIndustry: Healthcare / Pharma / Wellness / HospitalityType: Full-Time | Field Role | Client-FacingAbout the Role:Livlong is looking for a Platinum Care Advisor to join our premium health concierge team. In this role, you'll be the dedicated...

  • Platinum Care Advisor

    4 weeks ago

    Mumbai, Maharashtra, India Livlong 365 Full time

    We're Hiring: Platinum Care Advisor (Physical Health Concierge Relationship Manager)Location: ThaneExperience: 3+ YearsIndustry: Healthcare / Pharma / Wellness / HospitalityType: Full-Time | Field Role | Client-FacingAbout the Role:Livlong is looking for a Platinum Care Advisor to join our premium health concierge team. In this role, you'll be the dedicated...

  • Platinum Care Advisor

    3 weeks ago

    Mumbai, Maharashtra, India Livlong 365 Full time

    We're Hiring: Platinum Care Advisor (Physical Health Concierge Relationship Manager) Location: Thane Experience: 3+ Years Industry: Healthcare / Pharma / Wellness / Hospitality Type: Full-Time | Field Role | Client-Facing About the Role: Livlong is looking for a Platinum Care Advisor to join our premium health concierge team. In this role, you'll be the...

  • Client Servicing

    4 days ago

    Mumbai, Maharashtra, India ACME SERVICES PRIVATE LIMITED Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Provide top level concierge and reception service to clientsPerform essential daily studio tasks and projects, including checking clients into class,maintaining luxury studio look and feel, assisting clients with package selection, etc.Maintain a positive attitude and represent the organization and its values in a positive wayProvide support to Instructors...

  • Urgent Assistant Concierge Manager

    4 weeks ago

    Mumbai, Maharashtra, India Four Seasons Hotels Full time

    About Four Seasons Four Seasons is powered by our people We are a collective of individuals who crave to become better to push ourselves to new heights and to treat each other as we wish to be treated in return Our team members around the world create amazing experiences for our guests residents and partners through a commitment to luxury with genuine...