Assistant Manager

2 days ago

Mumbai, Maharashtra, India Aspire Lifestyles Full time ₹ 12,00,000 - ₹ 36,00,000 per year

OVERVIEW

• The Aspire Lifestyles Operations Manager is responsible for the day to day management of

people, cases and systems to ensure KPIs and Service Levels are met.

• The keys to success are the ability to operate in a fast paced environment and being resourceful

to meet the ever-changing needs and demands of customers.

• Collaboration and coordination will be essential between management and peers worldwide as

well as functional heads such as Sales, Finance, Partnerships.

• The key client segments are:

o Banks: Private Banking, Wealth Management, Credit Card Issuing Banks

o Credit Card and Insurance Organizations

o Telecommunications, Automotive, Airline, Hospitality, Premium Retail, etc.

SPECIFIC RESPONSIBILITIES

Client & Service Focused

• Has complete understanding of all clients contractual agreements and translate these into

standard Drives high touch of service across all operational.

• Operating procedures and specific work flows.

• Ensures fulfillment of all client-specific SLAs and KPI's both internally and externally, using the

most cost effective and efficient means appropriate.

• Works with Sales and Marketing to retain good working relationships with key client contacts.

Required Work Experience/Knowledge:

• Experience working at a management level within the lifestyle or concierge environment

• Experience working at a management level for minimum 5 years

• Experience in a management role of an operational department (minimum 15 people)

• Experience working in a call centre operational environment

• Client account management experience
• Business acumen

• Working knowledge in MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Visio

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