IT Assistant Manager

2 weeks ago


Mumbai, Maharashtra, India Epicenter Technologies Pvt. Ltd Full time

Job Title: Assistant Manager - IT (Production Support)

Experience: 5-10 years

Location: Bhayandar On site

Employment Type: Full-time

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Job Description:

We are looking for an Assistant Manager-IT to lead the production support team and ensure smooth IT operations across the organization.

Key Responsibilities:

  • Lead and manage a team of production support executives, desktop engineers, and network engineers.
  • Provide hands-on production support, including troubleshooting system, network, and application issues.
  • Monitor and manage daily IT operations, ensuring minimal downtime and smooth service delivery.
  • Handle ticketing systems efficiently, ensuring timely resolution of incidents and service requests.
  • Ensure all tasks are completed within defined SLAs and maintain high service quality.
  • Oversee IT asset management, including tracking, maintenance, and lifecycle management.
  • Coordinate with internal teams and vendors for escalations and major issue resolution.

Job Types: Full-time, Permanent

Pay: ₹600, ₹800,000.00 per year

Benefits:

  • Commuter assistance
  • Flexible schedule
  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person


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