Freelance Consultant

4 days ago

Delhi, Delhi, India Flexing It® Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Our client, a leading retail motor vehicle company, is looking for an independent consultant who can deliver the following responsibilities :

  • Identify operational inefficiencies, bottlenecks, or compliance gaps.
  • Review and validate current Standard Operating Procedures (SOPs) and suggest improvements where required.
  • Monitor and assess call flows, CRM journey mapping, and digital touchpoints.
  • Advise on best practices to enhance performance, reduce turnaround time, and improve customer experience.
  • Recommend technological enhancements and tools to support scalability and operational efficiency.
  • Provide guidance on scaling up operations, both in terms of tech stack and human capital.
  • Evaluate existing call center operations, including team structure, SOPs, workflows, and escalation mechanisms.
  • Consultant would be expected to get
    plugged in our Gurgaon HQ
    to run the diagnostic and work shoulder to shoulder with the executive team during the 6-8 week period

Duration 6 to 8 weeks

Location- Gurgaon

Capacity - Full time

Skills Required

  • 10+ years of experience in call center/BPO operations, with a focus on large-scale environments (2,500+ agents).
  • Experience in sectors involving high-ticket products such as: Insurance, Mutual Funds, Real Estate, Automotive, Lending & Investment Products
  • Prior experience with digitally-enabled operations and CRM-based customer journeys is a must.
  • Demonstrated ability to operate at a strategic level, collaborating closely with leadership and cross-functional teams.
  • Strong analytical skills, with a practical approach to diagnosing issues and recommending solutions.
  • Tech-savvy, with familiarity in modern call center platforms, CRM tools, and workflow automation.

  • Freelance Consultant

    1 week ago

    Delhi, Delhi, India Driven by Manish Nigam Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About Us:"Driven by Manish Nigam" is a premier consultancy specializing in high-impact growth strategies, capability-building, and transformational leadership for elite promoters, entrepreneurs, and organizations in the wellness, healthcare, and related sectors.Role Summary:We are looking for a driven Freelance Consultant to join our network and contribute...

  • Sustainability & ESG Consultants-Empaneled (Freelance / Project-Based)

    1 week ago

    Delhi, Delhi, India Pryvanta Global Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Empanelment of Experienced Sustainability & ESG Consultants (Freelance / Project-Based)Company: Pryvanta GlobalLocation: Bengaluru/ India-wide/RemoteEngagement Type: Freelance / Project based/ EmpanelmentApplication: Submit CV and CredentialsAbout UsPryvanta Global is a specialized consulting firm committed to advancing Environment, Health &...

  • Freelance Project Manager

    5 hours ago

    Delhi, Delhi, India Flexing It® Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Flexing It is a freelance consulting marketplace that connects freelancers and independent consultants with organisations seeking independent talent.Flexing It has partnered withOur client, a leading American multinational manufacturer of confectionery and pet food, is looking for a Project Lead / Manager for delivering a portfolio of business critical and...

  • Public Relations Consultant

    1 week ago

    Delhi, Delhi, India CureMyKnee(CMK) Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We're Hiring: Freelance PR Consultant – Cure AyurvedicCure Ayurvedic (a unit of Cure My Knee) is looking for a PR Consultant to help us build strong brand visibility and media presence in the Ayurvedic and healthcare sector.What We're Looking For:Proven experience in PR, communications, or brand storytellingStrong media networkAbility to create press...

  • Freelancer

    2 weeks ago

    Delhi, Delhi, India Exequt Full time US$ 30,000 - US$ 60,000 per year

    Company OverviewExeQut is consulting done right. We are a trusted vendor for enterprise apps and portals, and our proprietary development process enables us to deliver on time, avoid common design mistakes, and reduce the total life-cycle cost of ownership. At ExeQut, we prioritize understanding core business issues and developing solutions that add...

  • Business Development Executive

    2 weeks ago

    Delhi, Delhi, India EssVee Consultant Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Business Development Strategy for a Web Development CompanyDefine Target MarketStartups needing MVPs and fast deployment.SMBs looking for website redesign or custom platforms.Enterprises requiring web app development or system integration.Agencies outsourcing development work.Unique Value Proposition (UVP)Fast, scalable, and secure web solutions.Expertise in...

  • SAP MCFU Consultant

    5 hours ago

    Delhi, Delhi, India Delta System & Software, Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    SAP MCFU ConsultantLocation: Onsite in DelhiDuration: Long-term Contract or Full time or FreelancingMode: with Delta payrollExperience level 4-6 years.Front-end UI/UX DeveloperEnd-to-end activation of OData services and UI5 servicesConfigurations functionality (MCFU) in SPROResponsive web design & developmentFrameworks and librariesHTML5, CSS3, JavaScript,...

  • Freelance Strategy Consultant – Transport

    4 days ago

    Delhi, Delhi, India Flexing It® Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Our Client is a leading consulting firm and are looking to engage with a Associate Consultant – Transport & Logistics.The role involves conducting transport studies, analyzing logistics networks using QGIS and other GIS tools, and supporting infrastructure planning. The ideal candidate will have expertise in transport modeling, logistics optimization,...

  • Certified Nursing Assistant

    2 weeks ago

    Delhi, Delhi, India GLOBELANCE Full time

    Company DescriptionGlobelance is a next-generation consulting and freelancing platform designed to empower consultants, freelancers, and businesses worldwide. Our mission is to connect the right talent with the right opportunities while helping consultants and freelancers maximize their earnings. With Globelance, consultants can access live job openings,...

  • Freelance Consultant Total Rewards

    4 days ago

    Delhi, Delhi, India Flexing It® Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Our Client, a leading private equity firm, is seeking aConsultant Total Rewardsto support the compensation and benefits. The role involves managing total rewards programs, job banding structures, and performance-linked compensation initiatives to ensure internal equity, market competitiveness, and alignment with business objectives.Key...