Sr. Debt Strategy Manager/ Mumbai
12 hours ago
Job Description:
- Develop and implement process across collections
- Manage end-to-end process for Cash management, Allocations, NPA Revaluations and Lien marking
- To implement end-to-end process for any new product launch i.e allocation, ID creation, payment management
- To prepare process library and ensure same is reviewed and updated at regular intervals.
- Review current processes and recommend for changes, if any
- Managing CMS cash and cheque pickups
- Monitoring day to day activities of all the Asset branch cashiers and guiding them to solve issues if any.
- Assisting Debt management team and payments partners in resolving queries to minimise customer Impact.
- Managing payment partners – Invoice checking & tracking, TPSA
- Assisting Ops team in resolving reconciliation issues
- Handling lien marking and debit process for collections
- Ensuring SR's are actioned and closed within TAT for lien marking / debiting
- Ensuring timely allocation of delinquent accounts to appropriate channels, coordinate with strategy and respective NDMs to align on allocation strategy
- Collection operations (backend operations activities) or retail banking operations activity
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Debt Resolution Specialist
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Debt Manager-Personal loans Flows-Mumbai
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