Debt Manager-Personal loans Flows-Mumbai

1 day ago

Mumbai, Maharashtra, India Acura Solution Full time ₹ 6,00,000 - ₹ 18,00,000 per year


Job Description:

  1. Manage Unsecured Loan Recovery Process:

    • Develop and implement effective recovery strategies for unsecured loans, including personal loans, credit cards, and other non-collateralized debts.
    • Identify and prioritize delinquent accounts and create action plans to recover dues in a timely manner.

  2. Team Leadership & Management:

    • Lead and manage a team of recovery officers and executives.
    • Assign and monitor recovery targets for team members.
    • Train and mentor the team to improve collection techniques and negotiation skills.

  3. Negotiations & Settlements:

    • Directly handle high-value and sensitive accounts.
    • Negotiate settlements with defaulters where possible and ensure legal action is taken in cases of non-payment.
    • Maintain detailed records of all settlements, legal actions, and communications.

  4. Risk Assessment & Analysis:

    • Continuously monitor and evaluate the portfolio to identify high-risk accounts.
    • Collaborate with the risk management team to develop strategies for minimizing risk on unsecured loans.

  5. Compliance & Regulatory Adherence:

    • Ensure recovery efforts comply with all relevant regulations and laws (e.g., Fair Debt Collection Practices Act, RBI guidelines in India).
    • Stay updated on regulatory changes and ensure the team adheres to legal frameworks.

  6. Customer Relationship Management:

    • Ensure professional and empathetic communication with customers during the recovery process.
    • Address customer grievances and resolve issues efficiently.

  7. Reporting & Analytics:

    • Prepare regular reports on recovery progress, delinquency rates, and recovery rates.
    • Provide management with data-driven insights and suggest improvements to recovery processes.

  8. Collaboration with Legal Teams:

    • Work closely with the legal department to initiate litigation when necessary.
    • Coordinate with external agencies or recovery agents if required.

  9. Performance Monitoring:

    • Analyze recovery performance metrics, including cash collection, non-performing assets (NPA) ratios, and delinquency levels.
    • Implement corrective actions as needed to achieve recovery targets.

  10. Budget Management:

  • Manage the department's budget for legal expenses, external agencies, and other recovery-related costs.
  • Ensure recovery efforts are cost-effective while maximizing, 

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