Debt Resolution Specialist

4 days ago

Mumbai, Maharashtra, India ClearGrid Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

Job Summary:
The Debt Resolution Specialist is responsible for managing the recovery of overdue accounts, using a proactive and customer-centric approach. This role requires expertise in debt collection, a strong understanding of recovery strategies, and a focus on maintaining positive customer relations while ensuring compliance with relevant regulations and company policies.

Key Responsibilities:

  1. Debt Collection:
    • Manage and directly handle debt recovery efforts for overdue accounts.
    • Develop and implement tailored debt resolution strategies based on customer circumstances.
    • Initiate contact with delinquent customers to negotiate settlements, payment plans, or full debt recovery.
  2. Customer Relationship Management:
    • Maintain professional relationships with customers, ensuring a balance between firm collections and customer empathy.
    • Address complex or escalated customer accounts, working toward effective and amicable resolutions.
    • Resolve disputes and complaints while upholding a positive image for the company.
  3. Compliance and Regulation:
    • Ensure adherence to all relevant debt collection laws, regulations, and company policies.
    • Stay informed on industry trends and legal changes to ensure best practices in the debt resolution process.
  4. Performance Monitoring and Reporting:
    • Track personal performance metrics, including recovery rates and customer engagement.
    • Prepare and present reports on recovery activities, outlining key results and areas for improvement.
    • Regularly assess and adjust collection strategies to meet company recovery goals.
  5. Operational Efficiency:
    • Continuously seek ways to streamline debt collection processes for improved productivity.
    • Utilize collection software and tools to track progress and maintain accurate records.
  6. Collaboration and Stakeholder Management:
    • Work with internal teams to coordinate and support the overall debt recovery process.
    • Collaborate with external agencies or partners as needed to facilitate collections.

Qualifications:

  • Proven experience as a debt collection agent, with a minimum of 2 years in debt resolution.
  • Experience in UAE and/or KSA based debt collection preferred.
  • In-depth knowledge of debt collection laws, regulations, and best practices.
  • Strong communication and negotiation skills, with the ability to manage delicate conversations and resolve disputes.
  • Proficiency in debt collection software and tools.
  • Excellent organizational skills and the ability to prioritize tasks effectively.
  • Ability to handle high-pressure situations and manage customer concerns professionally.

Preferred Qualifications:

  • Certification in debt collection or related field.
  • Fluency in English a must, Arabic, Urdu, Hindi, or Malayalam a plus. 

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