Technical Support Executive

3 days ago

Bengaluru, Karnataka, India SYSINNOVA Infotech Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We're seeking an experienced CPaaS Technical Support Engineer to provide exceptional technical support for our CPaaS platform. The ideal candidate will have a strong technical background in telecommunications, cloud computing, and software development, as well as excellent problem-solving and communication skills.

Tasks

  1. Technical Support: Provide technical support to customers via phone, email, chat, or inperson, resolving technical issues related to our CPaaS platform.

  2. Troubleshooting: Troubleshoot technical issues using various tools and techniques, including debugging, logging, and network protocol analysis.

  3. CPaaS Platform Expertise: Develop and maintain expertise in our CPaaS platform, including its architecture, APIs, and integration capabilities.

  4. Telecom and Cloud Expertise: Stay up-to-date with the latest trends and technologies in telecommunications and cloud computing.

  5. Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions using our CRM and ticketing systems.

  6. Collaboration: Collaborate with cross-functional teams, including sales, product development, and QA, to identify and resolve technical issues.

Requirements

  1. Education: Bachelor's degree in Computer Science, Information Technology,

Telecommunications, or a related field.

  1. Technical Skills: Strong technical background in telecommunications, cloud computing, and software development.

  2. CPaaS Platform Experience: Experience with CPaaS platforms preferred.

  3. Problem-Solving Skills: Excellent problem-solving skills, with the ability to analyze complex technical issues.

  4. Communication Skills: Excellent communication and interpersonal skills, with the ability to communicate technical information to non-technical stakeholders.

Experience: 2+ years of experience in technical support, preferably in a CPaaS or telecommunications environment.

  1. Cloud Platforms: Experience with cloud platforms, such as AWS, Azure, or Google Cloud.

  2. DevOps: Experience with DevOps practices and tools, such as Jenkins, Docker, or Kubernetes.

  3. Programming Skills: Familiarity with programming languages, such as Python, Java, or C++.

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