Technical Support

5 hours ago

Bengaluru, Karnataka, India Azuga (A Bridgestone Company) Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Technical Support

Rotational Shift

Work from Office

About the Role:

We are looking for a motivated Technical Support Intern to join our team. In this role, you will assist customers post-purchase, helping them effectively use our products and resolving any technical issues they may face. This internship provides hands-on experience in customer support, problem-solving, and troubleshooting hardware and software products.

Key Responsibilities:

  • Assist customers in using our products effectively and provide guidance on

best practices.

  • Troubleshoot hardware and software issues reported by customers.
  • Take inbound calls from customers and respond promptly to inquiries.
  • Manage customer support tickets, ensuring timely updates and resolution.
  • Respond to customer emails and provide clear, actionable solutions.
  • Collaborate with the technical team to escalate complex issues when required.
  • Maintain accurate records of interactions and resolutions in the support system.

Qualifications:

  • Current student or recent graduate.
  • Basic understanding of hardware and software troubleshooting.
  • Good communication skills both verbal and written.
  • Ability to handle multiple cases efficiently and follow up diligently.
  • Customer-focused mindset with problem-solving skills.
  • Familiarity with ticketing systems or willingness to learn.

What You Will Learn:

  • Real-world experience in technical support operations.
  • Hands-on troubleshooting of hardware and software products.
  • Professional communication and customer interaction skills.
  • Ticketing system management and issue tracking.
  • Problem-solving and critical thinking in a fast-paced environment

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