Technical Support Executive

4 days ago

Bengaluru, Karnataka, India OMSHAKTHI MONITORING SERVICE PVT LTD Full time ₹ 4,20,000 per year

About the Role

We are looking for a Technical Support Specialist who thrives on solving problems and creating great customer experiences. In this role, you'll be the first point of contact for clients facing technical challenges. You'll need strong critical thinking, the ability to work with minimal guidance, and excellent communication skills to ensure customer issues are resolved effectively.

Key Responsibilities:


•

Act as the primary contact for customer technical inquiries via email, chat, or phone.


•

Troubleshoot and resolve product, software, or system-related issues.


•

Work independently to identify solutions, even when information is incomplete or instructions are vague.


•

Proactively communicate with customers to clarify issues and provide timely updates.


•

Escalate complex issues to the appropriate teams when necessary, ensuring a smooth handover.


•

Document customer interactions, solutions, and common issues to improve processes and support materials.


•

Continuously learn about the product and industry to better serve customers.

Qualifications


•

Strong problem-solving and analytical thinking skills.


•

Excellent verbal and written communication, with the ability to explain technical issues clearly to non-technical users.


•

Ability to work independently, prioritize, and manage multiple customer cases at once.


•

Comfortable dealing with ambiguity and resourceful in finding answers.


•

Prior experience in technical support or IT helpdesk is a plus.


•

Basic technical knowledge (software, hardware, or networking) is a plus.

What We're Looking For


•

A critical thinker who doesn't rely on step-by-step instructions.


•

Someone who can turn vague customer problems into clear solutions.


•

A strong communicator who keeps customers informed and confident throughout the process.


•

A self-starter who takes ownership of issues and sees them through to resolution.

Job Type: Full-time

Pay: ₹30, ₹35,000.00 per month

Benefits:

  • Provident Fund
  • Work from home

Application Question(s):

  • Willingness to work in a rotational shift and 6 6-day work week with rotational week-offs?

Experience:

  • Technical support: 1 year (Preferred)

Language:

  • English (Required)

Shift availability:

  • Night Shift (Required)
  • Overnight Shift (Required)
  • Day Shift (Required)

Work Location: Remote

  • Technical Support Executive

    1 week ago

    Bengaluru, Karnataka, India impact pvt Full time ₹ 6,00,000 per year

    Role : Technical Support Executive (Spanish)Experience : 1–2 years of relevant experience in technical support or sales operationsLocation : Bangalore/ HyderabadSalary : Up to 6 LPAEducation : GraduationLanguage : English and Spanish MandatorySkills :1–2 years of relevant experience in technical support or sales operations.Verbal and written expertise in...

  • International Technical Support Executive

    4 days ago

    Bengaluru, Karnataka, India impact pvt Full time ₹ 4,50,000 per year

    Role : International Technical Support ExecutiveExperience : Min 1 year of experience into International technical SupportSalary : Up to 4.5 LPAEducation : GraduationNotice : ImmediateSkills : IT-service desk - sales operation, ticket/cases handling (Along with OM knowledge)Shift : 24/5 Rotational ShiftWeek offs : Saturday and SundayJob Type: Full-timePay:...

  • Technical Support Executive

    2 weeks ago

    Bengaluru, Karnataka, India Shopemet Networks Pvt Ltd Full time ₹ 2,10,000 - ₹ 2,76,000 per year

    Technical Support Executive - AcerQualification: B.A, B.SC, BBA, BCA, BBM, B.COM, DiplomaLanguages: English + HindiVersant Level: 46 Days workingRotational Shifts : (7 am – 8 pm - Females)(7 am-12 AM - Males)1 Rotational OffWork from the OfficeSalary ranges between Rs.17,500 to Rs.23,000 based on their skills & expertisePF, ESIC & Quarterly bonus will be...

  • Technical Support Executive

    1 week ago

    Bengaluru, Karnataka, India JoulestoWatts Business Solutions Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Join Poly-HP as a Technical Support Engineer (L1/L2) in Bangalore Work is no longer a place—it's what you do. At Poly-HP, we are pioneering the future of collaboration with beautifully designed audio and video products. If you are a free thinker and a technical problem-solver ready to enable real connections, we want you on our teamWe are seeking a...

  • Technical Support Executive

    2 weeks ago

    Bengaluru, Karnataka, India Adeptuz Management Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Role:We are looking for a detail-oriented and proactive Junior Accountant to support our daily financial operations. The ideal candidate will be responsible for managing bank transactions, purchase documentation, collection reporting, and petty cash handling. Job Description / Responsibilities, Goals and Scope:01) Provide technical assistance to...

  • Technical Support Executive

    2 days ago

    Bengaluru, Karnataka, India Winx Consulting Services Full time ₹ 18,00,000 - ₹ 36,00,000 per year

    Key Responsibilities: Provide L1 technical support to global customers on graphics cards, GPU drivers, displayissues, and performance troubleshooting. Handle inbound calls, emails, or chat support to resolve technical queries effectively. Diagnose and troubleshoot hardware/software issues related to NVIDIA, AMD, or Intelgraphics cards. Guide...

  • Technical Support Executive

    4 days ago

    Bengaluru, Karnataka, India Hi Tides Consulting Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Good Knowledge on Customer Support(Email Chat, Email Support, Calls) Technical Support, API Postman Track and interact with Customers/Employees having wide range of product related Issues. Good Command in English and Hindi Language

  • It Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Dentalcare Support Services Llp Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Act as first IT contact for ops & UK practices. Support MS 365, Teams, Outlook & shared drives. Troubleshoot issues, support practice software, maintain docs, escalate as needed, assist upgrades & ensure compliance with security & policies. Required Candidate profileIT SupportTechnical SupportTicketing SystemsIT documentationUK IT Support (desirable)

  • Senior Technical Support Executive

    4 days ago

    Bengaluru, Karnataka, India White Horse Manpower Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role InformationService Desk (L1) Agent – 2ARole Designation Senior Technical Support ExecutiveTo apply call / Mandatory requirement for experienced candidates:  12-18 months' work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.  Intermediate...

  • Technical Support Professional

    4 days ago

    Bengaluru, Karnataka, India NJ Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Hiring for Saas Technical Support Executive (WFH) Education : Degree Language: Excellent EnglishExp : 2/3 years in SAAS SupportWork: 5 days working 2 days offrounds of Interview : 3