Technical Support Executive

9 hours ago

Bengaluru, Karnataka, India OMSHAKTHI MONITORING SERVICE PVT LTD Full time ₹ 4,20,000 per year

About the Role

We are looking for a Technical Support Specialist who thrives on solving problems and creating great customer experiences. In this role, you'll be the first point of contact for clients facing technical challenges. You'll need strong critical thinking, the ability to work with minimal guidance, and excellent communication skills to ensure customer issues are resolved effectively.

Key Responsibilities:


•

Act as the primary contact for customer technical inquiries via email, chat, or phone.


•

Troubleshoot and resolve product, software, or system-related issues.


•

Work independently to identify solutions, even when information is incomplete or instructions are vague.


•

Proactively communicate with customers to clarify issues and provide timely updates.


•

Escalate complex issues to the appropriate teams when necessary, ensuring a smooth handover.


•

Document customer interactions, solutions, and common issues to improve processes and support materials.


•

Continuously learn about the product and industry to better serve customers.

Qualifications


•

Strong problem-solving and analytical thinking skills.


•

Excellent verbal and written communication, with the ability to explain technical issues clearly to non-technical users.


•

Ability to work independently, prioritize, and manage multiple customer cases at once.


•

Comfortable dealing with ambiguity and resourceful in finding answers.


•

Prior experience in technical support or IT helpdesk is a plus.


•

Basic technical knowledge (software, hardware, or networking) is a plus.

What We're Looking For


•

A critical thinker who doesn't rely on step-by-step instructions.


•

Someone who can turn vague customer problems into clear solutions.


•

A strong communicator who keeps customers informed and confident throughout the process.


•

A self-starter who takes ownership of issues and sees them through to resolution.

Job Type: Full-time

Pay: ₹30, ₹35,000.00 per month

Benefits:

  • Provident Fund
  • Work from home

Application Question(s):

  • Willingness to work in a rotational shift and 6 6-day work week with rotational week-offs?

Experience:

  • Technical support: 1 year (Preferred)

Language:

  • English (Required)

Shift availability:

  • Night Shift (Required)
  • Overnight Shift (Required)
  • Day Shift (Required)

Work Location: Remote

  • Technical Support Executive

    2 days ago

    Bengaluru, Karnataka, India SYSINNOVA Infotech Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're seeking an experienced CPaaS Technical Support Engineer to provide exceptional technical support for our CPaaS platform. The ideal candidate will have a strong technical background in telecommunications, cloud computing, and software development, as well as excellent problem-solving and communication skills.TasksTechnical Support: Provide technical...

  • Customer Technical Support Executive

    10 hours ago

    Bengaluru, Karnataka, India Shashwath Solution Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position Overview:As a Customer Technical Support Executive, you will play a critical role in ensuring the seamless after-sales experience for our customers. You will be responsible for addressing quality complaints and sales queries, promptly resolving issues, and managing a team dedicated to customer satisfaction. This position offers an exciting...

  • Senior Technical Support Executive

    2 days ago

    Bengaluru, Karnataka, India White Horse Manpower Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role InformationService Desk (L1) Agent – 2ARole Designation Senior Technical Support ExecutiveTo apply call / Mandatory requirement for experienced candidates:  12-18 months' work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.  Intermediate...

  • Technical support Executive

    2 days ago

    Bengaluru, Karnataka, India Izee Manpower Full time ₹ 23,000 - ₹ 32,000 per year

    Good Communication Skills 12TH/Graduate freshers can applyTechnical Support Voice Freshers 21k to 23k take homeExperienced : 23k to 32k take home*CALL 2 WAY CABS and UK ShiftsLast logout 2.30 PM Required Candidate profileTechnical knowledge Excellent communication skills Perks and benefitsUK ShiftsUnlimited Incentives2 cab facility

  • Technical Support Executive

    11 hours ago

    Bengaluru, Karnataka, India OVI Hosting Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Role & responsibilitiesProvide prompt support via tickets or live chat. Dependable to be at work during assigned shifts and to complete work as expected. Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services. Perform miscellaneous duties as assigned..Preferred candidate profileExcellent...

  • Technical Support Executive

    7 days ago

    Bengaluru, Karnataka, India VinFinet Technologies Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Language Must Known-Kannada,English,HindiRoles and Responsibility -Technical Support ,Inbound Calls ,Trouble shooting ,Customer Relationship ,Customer Feedback .Education Mandatory-Must be Graduate/Diploma(Electronic or Electrical )

  • It Support Specialist

    5 days ago

    Bengaluru, Karnataka, India Dentalcare Support Services Llp Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Act as first IT contact for ops & UK practices. Support MS 365, Teams, Outlook & shared drives. Troubleshoot issues, support practice software, maintain docs, escalate as needed, assist upgrades & ensure compliance with security & policies. Required Candidate profileIT SupportTechnical SupportTicketing SystemsIT documentationUK IT Support (desirable)

  • Technical Support

    5 days ago

    Bengaluru, Karnataka, India Azuga (A Bridgestone Company) Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Technical SupportRotational ShiftWork from OfficeAbout the Role:We are looking for a motivated Technical Support Intern to join our team. In this role, you will assist customers post-purchase, helping them effectively use our products and resolving any technical issues they may face. This internship provides hands-on experience in customer support,...

  • Technical support

    1 week ago

    Bengaluru, Karnataka, India Imaginators Try Going Beyond Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Hiring for Technical Support voice ProcessMin 1 yr International Technical SupportSalary upto 4 LPA5 Days WorkingBoth Side cabLocation- Bangalore*Immediate joiner* contact Email -

  • Technical Support Executive

    12 hours ago

    Bengaluru, Karnataka, India Firstsource Full time ₹ 3,00,000 - ₹ 4,20,000 per year

    Job Title: Technical Support Associate Broadband / Wi-Fi / LANLocation: Bangalore (Work from Office)Shift: UK ShiftsSalary: Up to 4.2 LPACab Facility: AvailableAbout the Role: We are looking for enthusiastic Technical Support Associates to assist UK customers over calls. You will be responsible for resolving broadband, Wi-Fi, and LAN-related issues with...