Senior Technical Support Executive

2 days ago

Bengaluru, Karnataka, India White Horse Manpower Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role Information

Service Desk (L1) Agent – 2A

Role Designation Senior Technical Support Executive

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Mandatory requirement for experienced candidates:  12-18 months' work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.  Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)  Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook , Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business  Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.  Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions  Intermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers.  Basic networking knowledge Time Management Skills  Being proactive and show the utmost respect for customer's time  Good time management, ensuring all contacts with customers add value  Ability to Multitask

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