Senior Technical Support Engineer

3 days ago

Bengaluru, Karnataka, India Informatica Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Build Your Career at Informatica

We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.

Senior Technical Support Engineer - Oracle

We're looking for a Senior Technical Support Engineer to join our team in Bangalore

You will report to our Manager, Technical Support

Technology You'll Use

Informatica product knowledge, Databases, Troubleshooting, and Provides technical support for the diagnosing, troubleshooting, of cloud infra/application. Exposure to cloud platform AWS/Azure along with Linux support.

  • Core expertise in Oracle RDS troubleshooting and performance tuning

  • Linux and windows

  • Having MSSQL will be an added advantage

Your Role Responsibilities? Here's What You'll Do

  • Manage communications with customers, at all levels, to maintain positive relationships.

  • Experienced user of information tools and training to provide consistent, high levels of customer satisfaction.

  • Provide technical support which will include problem solving and performance tuning.

  • Keeping the SLAs intact with the support requirement

  • Perform incident/alert troubleshooting, problem analysis and provide high quality solutions to technical issues.

  • Actively participates in technical forums.

  • May mentor Associates and Support Engineers.

What We'd Like to See

  • Ability to quickly learn new technologies in a dynamic environment.

  • Strong Analytical and problem-solving skills.

  • Proactively share technical knowledge and best practices with team members.

  • Articulate ideas and thoughts clearly and easily.

  • Interact well with team leaders, peers, junior staff and other managers at various positions.

  • Well-developed knowledge of Oracle & MSSQL theory and operational practices.

  • Highly adept at customer relationships and issue resolution communication skills.

Role Essentials

  • BE or equivalent educational background is preferred.

  • Minimum 7+ years of relevant professional experience.

Perks & Benefits

  • Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance, and 401k plan or international pension/retirement plans
  • Flexible time-off policy and hybrid working practices
  • Equity opportunities and an employee stock purchase program (ESPP)
  • Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

Our DATA values are our north star and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, our employees are our greatest competitive advantage. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.

Informatica (NYSE: INFA), an Enterprise Cloud Data Management leader, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in over 100 countries and 85 of the Fortune 100 rely on Informatica. Connect with LinkedIn, Twitter, and Facebook. Informatica. Where data and AI come to life.

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