Technical Support Manager

16 hours ago

Bengaluru, Karnataka, India Ecolux Enterprises Full time ₹ 5,40,000 - ₹ 7,80,000 per year

We are seeking a highly skilled Technical Manager cum Solution Architect to lead technical solutioning, manage POCs and demos, and provide hands-on technical support in the region. This role involves designing robust architectures, executing installations, preparing technical documentation, and supporting partners both online and onsite. The ideal candidate will have strong expertise in camera systems, software setup, server/storage sizing, and troubleshooting.

INDUSTRY - Electronic Security (CCTV,Access Control System,Biometrics,Fire Alarm,Intruder Alarm etc )

Key Responsibilities:

  • Lead POC execution and deliver engaging product demonstrations for customers and partners.
  • Oversee installation and configuration of camera systems and associated software.
  • Deliver technical presentations and conduct product/solution training sessions.
  • Prepare tender compliance documents and Bill of Quantities (BOQ) including storage and server sizing.
  • Design end-to-end solution architectures tailored to project requirements.
  • Provide remote and onsite technical support for bug fixing, troubleshooting, and performance optimization.
  • Work closely with partners to ensure successful deployments and customer satisfaction.
  • Collaborate with sales, product, and engineering teams for smooth project execution.
  • Maintain updated technical expertise on products, tools, and industry advancements.

Experience : 3 - 7 years

Job Types: Full-time, Permanent

Pay: ₹40, ₹65,000.00 per month

Application Question(s):

  • What is your experience in Electronic Security Industry ? How many years ?

Have you done installation and troubleshooting ?Have you worked in site locations ?

Work Location: In person

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