IT Service Management Specialist
4 days ago
TEMS Consulting
• Should have good knowledge and understanding on ITIL framework and ITSM processes e.g. Incident Management, Problem Management, Change Management, Service Request Fulfillment, Continuous Service Improvement etc.
• Experience working in IT Service Management tools (e.g. ServiceNow, Remedy, JIRA etc.)
• Hands on experience in change and deployment management in non-production as well as production environments
• Internal and external could service support (PCF, Azure Oracle Cloud) – Space creation, User access, Service configuration, Coordination of Orgs, Environment troubleshooting,
• SaaS Platform support (HPS/Salesforce/Oracle etc.) – Coordination of setup/integration, Environment troubleshooting, Configuration management, Ongoing maintenance,
• Experience in functional and infrastructure health check automation in non-production environments using open-source tools like Selenium.
• Experience in APM tools (Dynatrace, AppDynamics, Datadog, Splunk, SolarWinds)
• Knowledge on DevOps pipelines, tool chains and their integration
• ITIL V3 or V4 certification is an added advantage
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