
Relationship Executive
4 days ago
Hello Job seekers,
Greetings From ShiningStars ITPL
We are looking for motivated individuals to join the team in one of two distinct tracks: Customer Support OR Sales Representative. Whether you're a people-focused problem-solver who thrives on support, or a driven individual motivated by targets and business growth, we have a place for you.
NOTE: DO NOT APPLY, IF YOU ARE NOT COMFORTABLE IN WALK-IN INTERVIEWS
PLEASE READ THE JOB DESCRIPTION CAREFULLY BEFORE APPLYING
Locations We're Hiring For:
- Gurugram: Sector 18, 19, 20, 47 and 58
- Noida: Sector 57, 60, 62, 63, 127 and 144
- New Delhi, Delhi: Jasola Vihar and Mohan Estate
Qualification: Any HSC passed can apply.
Salary (Subject to communication skills, location, qualification and process selected for):
Customer Support: -
Fresher: 15k to 23k CTC
Experience: Up to 38k CTC
Sales Representative: -
Fresher: 13k to 22k CTC
- Experience: Up to 37k CTC
In Customer Support - Openings are available in Domestic and International process and In Sales - It's totally domestic process.
Age Limit: - Maximum 30
Key Responsibilities
Customer Support
- Serve as the primary point of contact for customer inquiries via phone/email/live chat, resolving issues efficiently and professionally.
- Resolve customer complaints and provide appropriate solutions and alternatives in a timely manner.
- Provide accurate and complete information about our products and services.
- Maintain detailed records of customer interactions, transactions, and complaints into CRM system.
- Collaborate with other departments to address complex issues and ensure a swift resolution.
- Follow communication procedures, guidelines, and policies.
- Proactively identify customer needs and suggest new products or services to management.
- Go the extra mile to engage customers and build sustainable relationships.
Sales & Business Development
- Proactively contact potential and existing customers via phone to inform them about products and services.
- Conduct thorough needs analysis to understand customer requirements and recommend appropriate solutions.
- Effectively explain complex product features and benefits in a clear and easy-to-understand manner.
- Achieve monthly sales targets.
- Maintain accurate and detailed records of all customer interactions and sales activities in the CRM system.
- Handle customer inquiries, objections, and complaints with professionalism and a problem-solving mindset.
- Stay up-to-date on industry trends, market conditions, and competitor offerings.
- Collaborate with team members to optimize sales strategies and contribute to overall team success.
Essential Requirements (All Candidates)
- Excellent verbal and written communication skills.
- A positive, resilient, and professional attitude with a strong desire to learn.
- Demonstrated ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency with basic computer software.
- Immediate joiners preferred.
How to Apply: Connect over call or share your updated resume @ Indrajeet)
#JOBS #NAUKRI #FRESHER #EXPERIENCE #DELHI #NOIDA #GURUGRAM #SALES #CUSTOMERSERVICE #BPO #ONROLE #WALKIN #FREEJOBS #HIRING #CUSTOMERCARE #CSA #CSE
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