Team Leader International Voice Process
3 days ago
We're Hiring: Team Leader – Operations
Location:
Kolkata
Work Mode:
On-site
Schedule:
5 days a week | Night Shifts
Salary:
Up to ₹5.5 LPA
Mandatory Requirements:
- Any Graduate
- Minimum
2+ years of BPO experience - At least
1 year as Team Leader
for
International Voice Process - Immediate Joiners Preferred
Key Responsibilities:
Drive team performance and manage escalations
Prepare and publish performance reports (Daily/Weekly/Monthly)
Collaborate with cross-functional teams for process improvements
Motivate and guide team members to deliver exceptional customer experience
Ensure quality standards and continuous improvement
What We're Looking For:
Proven leadership in customer support
Strong communication and decision-making skills
Proficiency in MS Excel and KPI management
Excellent organizational and time-management abilities
Preferred:
- Exceptional English communication skills
- Customer-first mindset with strong analytical abilities
Contact Details ,
-
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