Team Leader International Voice Process

3 days ago


Kolkata, West Bengal, India TP Full time ₹ 5,50,000 per year

We're Hiring: Team Leader – Operations


Location:
Kolkata


Work Mode:
On-site


Schedule:
5 days a week | Night Shifts


Salary:
Up to ₹5.5 LPA

Mandatory Requirements:

  • Any Graduate
  • Minimum
    2+ years of BPO experience
  • At least
    1 year as Team Leader
    for
    International Voice Process
  • Immediate Joiners Preferred

Key Responsibilities:

Drive team performance and manage escalations

Prepare and publish performance reports (Daily/Weekly/Monthly)

Collaborate with cross-functional teams for process improvements

Motivate and guide team members to deliver exceptional customer experience

Ensure quality standards and continuous improvement

What We're Looking For:

Proven leadership in customer support

Strong communication and decision-making skills

Proficiency in MS Excel and KPI management

Excellent organizational and time-management abilities

Preferred:

  • Exceptional English communication skills
  • Customer-first mindset with strong analytical abilities

Contact Details ,



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