Team Leader
7 days ago
Job Title: Team Lead – International Voice Process
Location: Kolkata
Salary: ₹7.5 LPA
Notice Period: Immediate Joiners / 30 Days
Company Overview:
Join a leading MNC BPO known for delivering world-class customer experience solutions across global markets. We're looking for an experienced Team Lead to manage and motivate a dynamic international voice team while ensuring performance excellence and customer satisfaction.
Key Responsibilities:
- Lead, mentor, and motivate a team of customer service representatives in an international voice process.
- Monitor and manage daily team performance against targets and KPIs.
- Provide coaching, feedback, and performance improvement plans.
- Handle escalations and ensure timely resolution of customer issues.
- Maintain team discipline, attendance, and compliance with company policies.
- Collaborate with management to drive process improvements and operational efficiency.
Requirements:
- Minimum 2 years of on-paper experience as a Team Lead in an international voice process (mandatory).
- Strong people management and leadership skills.
- Excellent English communication skills – verbal and written.
- Ability to work in a fast-paced, target-driven environment.
- Flexible with rotational shifts if required.
Benefits:
- Attractive salary package up to ₹7.5 LPA.
- Opportunity to work with a reputed global brand.
- Career growth and learning opportunities in a thriving work culture.
How to Apply:
If you meet the above criteria, click "Apply Now" or share your updated resume with the subject line "Team Lead – Kolkata".
Job Types: Full-time, Permanent
Pay: ₹40, ₹55,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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