Team Leader

Job Description

Role: Team Leaders Shopper Soulmate Skin & Hair

Job Purpose: To manage Shopper Soulmate skin & hair Business, increase sales, Year & Year Growth

& excel in front end field execution

Summary:

Ensure 100% Manning & Feet On Street.

Floater management. Ensuring 100% manning in case of unplanned & emergency leave

of associates. Monitoring sales performance of the Floaters.

Conduct daily briefing. Follow up on Day wise target v/s achievement.

Control Attrition-By TL/ Associate connect & ground level inspiration- motivation.

Call Cycle Adherence- Follow System call cycle. Adhering to the 100% task completion. 6

calls & 6 calls per day.

Daily /TDP /MOC reporting- Marking SSR, Task Related to E2E, TDP & MOC report

preparation, Competition update , New lunches & Visibility update (if any).

Manage all aspects of counter health. Regular check on Offtake performance of the

store, ROI positive and Footfall check of store and classification. Validation of Store POS

information. (Wherever Possible).

Resolution of every single operational issue looked by the group. Shorting on ground

level actives-Coordinate with store Management/MTAS.

Trade administration -Build association with customer/client. General association with

store administration and Key account group to enhance work execution.

Maintaining Shopper Soulmates Grooming Standers by strict check through online

photographs & during is the market visit to maintain the high-quality standard.

Coordination with HUL sales & store team for the stock availability of the Counter.

Take corrective action on non-performing stores. Identifying replacement stores and

Ensure the Shopper Soulmates achieve their Daily/TDP wise & Monthly target & focus

pack targets.

Do random CCS & Stock audits.

Recruitment- Identify & shortlisting of candidates, Coordinate with Manpower on

enrolment and documentation, coordinating with FM for onboarding.

TL /Associate Connect- Personalizes training on an enhancement of retail basics, selling

skills, regime building, and soft skills.

OJT -On Job Training for all the associate who Team Leader is contacting in Call Cycle.

Conducting Induction Training for Tire 2 & 3 cities.

Conducting MOC meeting with standardized deck. Keeping store management and HUL

team updated about MOC meet.

Customer delight- High standard delivery of Consultation by the team. Referral sale

amongst team (Skin & Hair).

QOC Drive- Ensure that team achieves maximum incentives which are allocated to

them.

RAG- Identifying bottom boxers and give them focused inputs in order to improve their

performance.

WOA- Ensuring WOA @ 85%.

Follow up for order placement & stock replenishment - Rephrase the order placement.

Provide timely update on competition activities regularly to the FM.

Ensure implementation of all Activations as planned. Customized focused on special

activities planned during Non-paid visibilities, big days/ new launches /winter &

summer.

Ensure POSM, Collaterals and all category level tasks as assigned.

Regular follow up with Godown Admins for Tester network, Sample and Uniform

distribution.

Quiz Follow up -Ensure 100% of active team members are attending the quiz and scoring

minimum 85%.

Driving Innovation & Initiatives- Planning instore activities, Seasonal displays & Sampling

activity.

Tab and Selling tool management-Maintenance & Hygiene check of Tab & Selling tools

(Scalp Camera).

Hair Audit- Conducting Audit for all Hair Counters.

Behaviour Skills:

Communication skills.

Result orientation.

Team Working.

Commitment to excellence.

Innovation & creativity.

Time management.

Attention to detail.

Reporting To: Field Managers.