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Customer Success Executive

2 weeks ago

Thiruvananthapuram, Kerala, India Waybeo Software Solutions Pvt Ltd Full time US$ 50,000 - US$ 1,00,000 per year

As a Customer Success Executive at Waybeo, you will collaborate with the customer success team in ensuring that customers are satisfied and receiving value from our products and services. Youll assist in building and maintaining relationships with clients, addressing customer queries, and helping improve the overall customer experience.

Key Responsibilities:

  • Collaborate with the Customer Success team in managing customer accounts.
  • Work with cross-functional teams (e.g., Tech, Sales, Marketing, Support) to ensure customer needs are met.
  • Support onboarding and training of new customers to ensure successful product adoption.
  • Learn more about competitors and analyse how to integrate new processes into the current.
  • Monitor customer usage patterns to identify areas for improvement or potential upsell opportunities.
  • Conduct customer follow-ups to gather feedback, identify pain points, and offer solutions.
  • Assist with maintaining and updating customer data in CRM tools.
  • Help create and manage customer success documentation and reports.
  • Assist in developing and implementing strategies to improve the overall customer experience

Requirements:

  • Strong written and verbal communication skills in English, with the ability to interact effectively with customers.
  • Basic computing knowledge, with multi-tasking & documentation skills
  • Good knowledge in using MS office tools like excel and familiarity with any CRM tools
  • Passion for customer service and enhancing customer experience.
  • Ability to collaborate with different departments and work in a team environment.
  • High attention to detail and organizational skills.
  • Willingness to learn and adapt in a fast-paced environment.

Good understanding of Hindi language

Qualifications:

  • 1- 3 years experience
  • Previous experience in customer support or success.
  • A graduate degree in a relevant field, preferably an MBA or a related discipline.

What we offer:

  • Gain hands-on experience in customer success strategies and customer relationship management with premium brands & clients all over the country
  • Learn about key customer retention metrics and how to drive customer satisfaction.
  • Exposure to various departments such as Sales, Marketing, and Product Development.