Technical Customer Success Manager

2 days ago

Thiruvananthapuram, Kerala, India beBeeTechSupport Full time ₹ 18,00,000 - ₹ 25,00,000

Job Title : Technical Customer Support Lead

Years of Experience: 5+ Years

Location : Chennai

We are seeking a self-motivated and proactive Tech Support Specialist to join our team.

The ideal candidate will have a strong sense of ownership and a passion for improving customer support processes and outcomes. With excellent written and verbal communication skills, they will convey complex technical concepts clearly and professionally.

They will be highly organized and able to manage multiple priorities in a fast-paced environment.

Key Responsibilities:

  • Strong analytical skills with intermediate to advanced proficiency in Excel.
  • Experienced in working with large data sets to identify trends and resolve complex issues.
  • Skilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements.
  • Detail-oriented with a commitment to accuracy, quality, and data security.
  • Comfortable working cross-functionally and across time zones.

Requirements:

Intermediate understanding of technical systems, APIs, and SQL is necessary.

Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus.

Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred.

5 to 7 years of experience in SaaS technical support, customer operations, or similar project-focused roles is required.

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