Technical Project Manager

Who we are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of over 35,000+ practical problem solvers and creative thinkers in over 30+ countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you'll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

You Are

A passionate Technical Project Manager (TPM) playing a pivotal role, requiring robust background in software development with the ability to collaborate effectively with all stakeholders, including customers. As a TPM, you will be responsible for overseeing project execution, ensuring alignment with business objectives, and facilitating clear communication across teams. This role demands excellent problem-solving skills, troubleshooting and analyzing issues, providing timely support to the team. Having strong leadership and organizational skills, managing customer expectations, ensuring satisfaction, and fostering long-term relationships at the same time collaborating seamlessly with both functional and non-functional teams to ensure project success.

The Opportunity

- Process Development: Orchestrate projects to develop or implement technical processes to meet identified business needs.
- Software Delivery Methodologies: Effectively implement software delivery methodologies to instill customer confidence in technical solutions.
- Team Building and Management: Build, manage, and nurture high-performing technical teams, providing individual and team mentoring to ensure high levels of engagement. Develop technical team capabilities, ensure seamless technical communication, and resolve technical conflicts.
- Best Practices Adoption: Adopt and build software engineering best practices that can be leveraged by other technical teams.
- Project Planning and Technical Execution: Define technical activities, responsibilities, critical milestones, resources, skill needs, interfaces, and budget. Optimize costs and time utilization, minimize waste, and deliver projects on time and within budget, adhering to the agreed technical scope and ensuring high-quality technical results.
- Metrics-Driven Management: Plan and implement a metrics-driven management model to quantitatively assess the technical health of the project.
- Resolution: Collaborate and resolve technical conflicts in alignment with business goals.
- Guidance: Provide technical guidance to teams, ensuring they implement the most optimal solutions and adhere to best practices.
- Troubleshooting: Troubleshoot and solve technical challenges that arise during the project lifecycle.
- Mentoring and Guidance: Mentor and guide team members to enhance their technical skills and ensure they are aligned with project objectives.
- Stakeholder Management: Identify key technical stakeholders and establish and maintain positive business relationships with them, both internal and external.
- Communication Management: Maintain regular communication with technical customers, partners, and suppliers, addressing their needs empathetically and understanding their technical environment.
- Risk Management: Anticipate potential technical risks and manage them by applying suitable risk management strategies and developing contingency plans.
- Governance Implementation: Define and implement the technical governance model according to the project's needs.

What You Need

- Bachelor's Degree in a technical major and/or relevant experience
- 10+ years of demonstrated and hands-on experience in project management
- Experience in leading globally disbursed multiple project teams concurrently
- Solid understanding of software development life cycle (SDLC) and its interactions with project management discipline
- Experience in closely working with Product Managers/Owners and Deliver Leaders
- Experience defining and implementing project metrics for scope, schedule, cost and quality
- Experience with a variety of project management tools such as Jira, MS Project, Share Point and capacity models
- Strong project management leadership skills which will include mentoring, knowledge on IT networks and applications (experience in Cloud-based development projects preferred)
- Communicate project / program goals, expectations, progress and risks effectively to various stakeholders, including team members and leadership
- Quick thinker, should be adept at identifying and triaging problems that require inputs from cross-functional teams
- Ability to develop organizational awareness and context in short span of time
- Provide quick inputs to support decision making under tight timelines
- Flexibility and adaptability to work through multiple short but overlapping tasks / projects
- Exceptional organizational and analytical skills. Able to identify and resolve issues in timely manner.
- Excellent written and oral communication skills. Strong presentation skills

What We Believe

We're proud to embrace the same values that have shaped UST since the beginning. Since day one, we've been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion, and to place people at the center of everything we do.

Humility

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity

Through business, we will better the lives of those less fortunate than ourselves.

Integrity

We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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