Head of Department

YWCA OF DELHI

Position Name

Head of Department (HOD)

Department

Blue Triangle Family Hostel (BTFH)

Position Type

Full Time

Organization

YWCA of Delhi

Location

New Delhi, INDIA

About the Organization:

YWCA is a leading social organization working for women empowerment. It was established in 1912 and is affiliated to the World YWCA through the National Body, YWCA of India. YWCA of Delhi, provides safe space for women through its Working Women's Hostels, Shelter Homes. It works towards economic empowerment of women through vocational training and skill development programs, promoting gender equality, child rights, youth leadership, ending violence against women and creating awareness for the areas of work of the YWCA of Delhi.

About the Department:

The BLUE TRIANGLE FAMILY GUEST HOUSE at YWCA DELHI offers a selection of beautifully furnished rooms, equipped with all modern amenities. There are Standard Double Rooms, single rooms, executive Suites and family suites plus a Dormitory.

It also offers Conference rooms (capacity between 25-45 people) for meetings & an Auditorium with a capacity of 200 people for seminars & events.

Key Responsibilities :

1. Overall responsibility of smooth functioning of all Depts. of Guest House.

2. Ensure that the operation are aligned with the goals & objectives of the organization & the Guest House.

3. Represent and coordinate with the Guest House Management Committee.

4. Responsible for developing and executing marketing plans that increase brand awareness, customer loyalty, and revenue for conference rooms.

5. Create and implement marketing strategies that align with the Guest House's vision and mission

6. Manage the marketing budget and allocate resources efficiently

7. Monitor and analyse the performance of marketing campaigns and activities. Organize and coordinate promotional events and activities that attract potential customers and partners

8. Conduct market research and competitor analysis to identify new opportunities and trends

9. Develop and maintain a strong online presence across various channels, such as website, social media, email, etc.

10. Maximise the effectiveness of Dept. staff by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.

11. Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

12. Monitor all operations, working through the respective Department staff to make adjustments where necessary and ensure reporting department comply with.

Qualification and Skills

· Master's degree in Hospitality Management, MBA Marketing required

· Proven experience as a Business Head in the Hospitality industry with minimum experience of 8 yrs

· Strong understanding of Guest House operations, food and beverage services, and guest relations.

· Excellent leadership, communication and interpersonal skills.

How to Apply

Please provide your details through google form link below.

and upload your most recent resume and a cover letter justifying why do you consider yourself the right fit for the position (in words) on or before 26th September 2025.

Email: -

YWCA of Delhi is an equal opportunity employee and qualified women candidates are encouraged to apply. We also encourage candidates from marginalized identities to apply.

Important Notes:

1. Please mention the position name – 'HOD – BTFH' in the subject line

2. Incomplete applications will not be considered

3. Only shortlisted candidates will be contacted

4. Applications will be reviewed as we receive them

Job Type: Full-time

Work Location: In person