Service Delivery Manager
4 days ago
Key Responsibilities:
- Complete application onboarding proof of concept (PoC) and validate systematic application onboarding process for scalability and further rollout
- Systematically onboard applications into CMDB, capturing required information like support information and ownership
- Service desk backlog review for incidents and closure campaign with measurable KPIs to reduce aged tickets
- Establish service catalog and resolution time standards for service requests for applications scope
- Design and document VIP/White Glove support processes (define qualifications, changes, and prioritization)
- Maintain and enhance service management applications (IT Service Management tools, monitoring systems, automation platforms)
- Configure workflows and processes within service management tools
- Implement automation solutions to reduce manual tasks and improve efficiency
- Generate reports and dashboards for service performance metrics
- Support integration between various service management platforms
- Ensure data integrity and consistency across all service management applications
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Service Delivery Manager
5 days ago
Mumbai, Maharashtra, India Narpavi Soft Solutions Full time ₹ 9,72,000 - ₹ 1,80,00,000 per yearJob Title: Service Delivery ManagerLocation: MumbaiExperience: 10-12 yearsSalary : 20 LPAThe Service Delivery Manager is responsible for the operational service delivery and the day-to day relationship for the assigned customer accounts. Responsibilities include 24x7 IT operation support using an ITIL framework, strategic planning, customer meetings,...
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Service Delivery Manager
5 days ago
Mumbai, Maharashtra, India CMS It Services Full time ₹ 12,00,000 - ₹ 36,00,000 per yearLooking for Immediate to 30 days joiners only Job Summary:The Regional Delivery Manager (RDM) IT Infrastructure is responsible for overseeing the end-to-end delivery of IT infrastructure services within a specific geographic region. This includes managing operations, ensuring service level agreements (SLAs) are met, coordinating with stakeholders, and...
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Service Delivery Management
3 days ago
Mumbai, Maharashtra, India Hitachi Vantara Full timeLocation: MumbaiWorking Model: 70% at customer locationWorking Hours: As per business requirement between 8:00 AM and 8:00 PM on weekdays(Note: Weekend, early, or late shifts may be required based on customer needs, including during P1 or other critical situations.)Key Responsibilities:Lead and manage IT infrastructure service delivery and projects for...
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Service Delivery Manager
1 week ago
Mumbai, Maharashtra, India Spectral Consultants Full time ₹ 12,00,000 - ₹ 24,00,000 per yearDescription : Service Delivery Manager - ITIL & OperationsLocation : MumbaiWork Mode : Onsite | 6 Days WorkingExperience : 8 to 10 YearsAbout the Role : We are seeking a highly experienced and operationally focused Service Delivery Manager with 810 years of IT service management expertise to lead our team in a challenging Onsite, 6 Days Working...
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Service Delivery Manager
5 days ago
Mumbai, Maharashtra, India Lodha Group Full time ₹ 15,00,000 - ₹ 25,00,000 per yearRole: Service Delivery ManagerLocation: MumbaiRole Description:Service Delivery Managers role is to oversee the IT Service Delivery Team (both In-house andOutsourced) and ensure that the end users are receiving appropriate IT Support. This role will also monitor the productivity and quality to ensure that Service Level Agreements are met. This role will also...
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Service Delivery Manager
2 weeks ago
Mumbai, Maharashtra, India ERGO Technology & Services Full time ₹ 20,00,000 - ₹ 25,00,000 per yearWe are looking for an experienced Service Delivery Manager SAP Projects to lead delivery of SAP engagements across AMS, Implementation, and Upgrade programs. The ideal candidate will have grown from roles as an SAP Functional Consultant and SAP Project Manager, and now brings proven expertise in end-to-end delivery management, stakeholder engagement, and...
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Service Delivery Manager
6 days ago
Navi Mumbai, Maharashtra, India Clover Infotech Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob Title: Service Delivery Manager ApplicationExperience: 12+ YearsLocation: Mumbai / Navi Mumbai (WFO)Department: IT / Service DeliveryJob Summary:We are seeking an experienced Service Delivery Manager with over 12 years of expertise in managing application services and ensuring seamless delivery to clients. The ideal candidate will have a proven track...
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Service Delivery Management
6 hours ago
Navi Mumbai, Maharashtra, India Clover Infotech Full time ₹ 20,00,000 - ₹ 25,00,000 per yearClover Infotech is looking at Service Delivery Manager in MumbaiTotal Exp : 12 + yearsRequirement:Service Delivery management for Oracle Database DeliverySLA ManagementTeam managementExpertise in handling Banking and Insurance customers
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Service Delivery Manager
5 days ago
Mumbai, Maharashtra, India Quotient Consultancy Full time ₹ 2,50,000 - ₹ 7,50,000 per yearService Delivery Manager (BKC/ Opera House) Leading BANKInterested please connect MAHEK and drop CV at JOB PURPOSEAs an Associate / Service Delivery Manager the incumbent is required to have a customer centric approach and passion for servicing the clients and ensuring our clients have a delightful experience by delivering high-quality, speedy and...
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Service Delivery Manager
6 days ago
Mumbai, Maharashtra, India Konverge Technologies Private Limited Full time ₹ 8,00,000 - ₹ 12,00,000 per yearRoles and Responsibilities.To oversees and ensures the efficient delivery of services to clients by managing service processes, client relationships, internal teams, and service performance to meet Service Level Agreements (SLAs) and business goals. Key responsibilities include managing teams, resolving client issues, optimizing service operations, tracking...