Customer Support Specialist

3 days ago

Delhi, Delhi, India Platton Full time ₹ 6,00,000 - ₹ 12,00,000 per year
Job Description

International logistics company is hiring for a remote role of Customer Service & Data Entry Specialist (Freight Forwarding).

ABOUT US

Platton Inc is a U.S.-based, asset-driven logistics and supply chain company providing end-to-end freight solutions. Our services include air and ocean freight forwarding, customs brokerage, warehousing, trucking, and digital supply chain management.

About the Job

The Customer Service & Data Entry Specialist will play a key role in delivering a high standard of service to our clients by managing inbound customer inquiries, tracking shipments, and accurately updating our internal systems with real-time data.

The ideal candidate will be empathetic, detail-oriented, and comfortable working across multiple priorities and time zones. This is a fully remote role, requiring strong communication, multitasking, and data management skills.

Key Responsibilities
  • Respond to customer inquiries via email and phone in a timely and professional manner
  • Provide clients with real-time updates on shipment statuses, delivery timelines, and issue resolutions
  • Monitor shipment progress and escalate any delays or exceptions to the appropriate internal teams
  • Collect shipping-related data from emails, vendor systems, and other platforms and accurately update internal systems
  • Register new shipment details, document milestones, and ensure all relevant information is reflected for internal and client visibility
  • Coordinate with operations, warehouse, and carrier teams to ensure smooth information flow
  • Ensure all customer interactions are logged and followed up appropriately
  • Maintain a calm and helpful attitude even during high-pressure situations
Required Skills & Experience
  • 2 years of experience in customer service, preferably in logistics or supply chain
  • Strong empathy, problem-solving, and customer communication skills
  • Fast and accurate data entry abilities; strong attention to detail
  • Ability to manage multiple tasks and priorities simultaneously
  • Familiarity with shipment tracking, milestone updates, and CRM systems
  • Proficiency in written and spoken English; additional languages (e.g., Mandarin or Spanish) are a plus
  • Ability to stay organized and responsive in a fast-paced remote work environment
  • Comfortable working across U.S. and international time zones
Preferred
  • Experience working with freight forwarding or customs brokerage teams
  • Familiarity with tools like TrackPod, Freightos, CargoWise, or other logistics software
  • Background in e-commerce logistics or Amazon FBA support
  • Experience handling B2B customer relationships and follow-ups

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