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Customer Relationship Management Specialist
2 weeks ago
Company Description
Capital Athena, part of Capital Group, is a dynamic real estate company established in 2010. With a commitment to meeting global construction standards, the company is known for leveraging advanced technologies, bold designs, and precision engineering to create landmark residential and commercial properties. The organization is deeply driven by a vision of customer satisfaction, embodying the belief that wherever there are people, there is an opportunity to serve. Capital Athena aims to establish itself as a leading real estate group with a pan-India presence.
Role Description
This is a full-time on-site role for a Customer Relationship Management (CRM) Specialist located in Delhi, India. The CRM Specialist will be responsible for managing customer relationships, analyzing customer data, supporting sales efforts, and implementing CRM strategies to enhance customer retention. Day-to-day tasks include interacting with clients, managing customer databases, ensuring customer satisfaction, providing project management oversight, and contributing to the overall sales strategy.
Qualifications
- Customer Relationship Management (CRM) skills
- Analytical Skills to analyze customer data and trends
- Strong Communication skills for interacting with clients and internal teams
- Sales experience and the ability to support sales strategies
- Project Management skills to oversee project timelines and deliverables
- Excellent organizational and multitasking abilities
- Experience in the real estate industry is a plus
- Bachelor's degree in Business Administration, Marketing, or a related field
