Customer Support Intern

5 days ago

Pune, Maharashtra, India Veradigm LLC Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Contractor- Product Support Intern

Welcome to Veradigm Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

JOB DESCRIPTION:

Position Customer Support Intern

The primary purpose of this role is to-

  • Provide product support to customers via the telephone and/or Internet (e.g., instant message, email)
  • Application/Infrastructure/Database monitoring
  • Assess nature of product or service issues and resolve support problems.
  • Maintain log of product issues and conveys customer feedback to product development staff Skills
  • Excellent communication skills
  • Good analytical and troubleshooting skills.
  • Ready to work in US shifts in 24x7 operational Support environment.
  • Application/Infrastructure/Database monitoring would be an added advantage.

Qualifications- - Bachelor's Degree in computer science/IT or relevant work experience or an undergrad appearing for the last semester

Experience- - Typically requires 0-1 experience with a demonstrated competence in functional or technical troubleshooting of the assigned products.

Travel requirements- - Minimal

Working arrangements-

- Work is performed in a standard office environment with minimal exposure to health or safety hazards

- Able and willing to work on 'shifts' or to be on an 'after hours' rotation.

#LI-SM1 #LI-Onsite

Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

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Experience LevelEntry Level

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