Backend Coordinator – Network

6 days ago


Dhapa Kolkata West Bengal, India Tikona Infinet Pvt. Ltd. Full time ₹ 19,20,000 - ₹ 25,60,000 per year

Job Overview

The Backend Coordinator – Network is responsible for monitoring and maintaining network operations to ensure seamless service delivery. This role involves proactive network monitoring, quick incident response, coordination with field teams, and effective problem resolution to maintain optimal network availability and performance.

Key Responsibilities

Monitor network performance and ensure continuous availability of services.

Identify, analyse, and troubleshoot network-related incidents in real time.

Provide Level 1/2 support for network faults and escalate issues as needed.

Coordinate with field technical teams and vendors for timely problem resolution.

Maintain incident logs, prepare reports, and update on network status.

Perform routine health checks, preventive maintenance, and performance analysis.

Ensure compliance with SLAs for uptime, response, and resolution times.

Support implementation of network upgrades, changes, and configurations.

Requirements

Bachelor's degree in engineering, computer science, or a related field.

Strong knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP, BGP, OSPF, MPLS, etc.).

Experience in NOC operations, network monitoring tools, and incident management systems.

Ability to troubleshoot and resolve network issues effectively under pressure.

Excellent communication and coordination skills for interaction with field teams.

Willingness to work in shifts (if applicable)

Core Skills

Network monitoring & incident response

Problem diagnosis & resolution

Coordination with cross-functional teams

Network availability & performance management

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Paid sick time
  • Provident Fund

Work Location: In person


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