Telecaller – B2B
2 days ago
Location: Pune (On-site)
Experience: Minimum 1 year (Tourism / International Packages)
Salary: ₹10,000 – ₹20,000 per month(depend on experience)
Type: Full-time
Joining: Immediate Joiners Preferred
Responsibilities
- Handle B2B and B2C outbound and inbound calls
- Provide information on domestic & international tour packages
- Assist customers with itinerary details, pricing, and bookings
- Manage WhatsApp and online chat support for customer queries
- Follow-up with leads and convert them into successful bookings
- Maintain customer records and update CRM systems
- Achieve monthly sales targets and performance KPIs
- Coordinate with internal teams for confirmations and service delivery
- Provide clear, professional communication during all interactions
Requirements
- Minimum 1 year experience in tourism/call center/telecalling (mandatory)
- Experience in international tour packages or international customer handling
- Strong verbal and written communication skills (English mandatory)
- Ability to convince customers and handle objections confidently
- Target-driven mindset with strong follow-up skills
- Customer-oriented with a positive and professional attitude
- Basic computer/CRM handling ability
- Must be based in Pune or willing to relocate
Good to Have
- Experience with B2B travel partners & DMCs
- Knowledge of global destinations, visas, and travel documentation
- Prior chat support experience
Job Type: Full-time
Pay: ₹10, ₹20,000.00 per month
Experience:
- Tourism sales/Telecalling -B2B & B2C: 1 year (Required)
- Handling international tour packages: 1 year (Required)
- Working with DMC's: 1 year (Preferred)
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