Key Account Manager

5 days ago


Cochin, Kerala, India Z H Consultancy Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Account Manager: Not a Client Babysitter." A Strategic Growth Driver.

Let's be clear—this isn't a role for someone who just "checks in" on clients and sends quarterly reports.

This is post-sale warfare, and we're looking for someone who knows how to turn signed contracts into long-term revenue, insights into renewals, and relationships into referrals.

At blueBriX, we build AI-powered, low-code health tech solutions for a U.S. healthcare system that's in constant chaos. You won't just "manage accounts"—you'll protect, grow, and lead them through it.

What you won't be doing:

  • Playing middleman between the client and the tech team
  • Sending "Hope all is well" emails into the void
  • Scheduling Zooms for the sake of it

What you will be doing:

  • Owning the relationship from onboarding to renewal
  • Understanding client goals better than they do
  • Spotting expansion opportunities and making the upsell feel like a no-brainer
  • Translating tech jargon into value that matters to the CFO, the COO, and everyone in between
  • Putting out fires—without waiting for someone to bring a hose

This isn't just about retention. It's about strategic growth.

You'll be a trusted advisor, a problem solver, and sometimes—let's be honest—a therapist.

You're not afraid to push back when needed, because your goal isn't keeping clients happy.

It's keeping them winning.

You'll thrive here if:

  • You've got 3–6 years in Account Management, Customer Success, or Strategic Client Handling—ideally in SaaS or health tech
  • You think in solutions, not excuses
  • You can manage multiple accounts without dropping the ball or the tone
  • You're equally at home talking to end-users and C-suite decision-makers
  • You've got thick skin, sharp instincts, and a calm under pressure that would make an ER nurse proud

Bonus points if:

  • You've worked with U.S. healthcare clients before
  • You know your way around CRMs, dashboards, and renewal pipelines
  • You've upsold without sounding like you're upselling
  • You can present, negotiate, de-escalate, and delight—all in the same call

Location: Kochi, India (this is an in-office role—because face time > FaceTime)

Team: Professional Services

Reports To: Head of Customer Success / Director – Service Delivery

We don't want a people pleaser. We want a people challenger.

If you're ready to take full ownership of client success—and know how to turn delivery into growth—you belong here.


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