Complaint Intake Specialist

2 weeks ago

Bengaluru, Karnataka, India Careernet Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Key Skills: Medical Device, Compliant Management, Call Processing.

Roles & Responsibilities:

  • Process case files according to Standard Operating Procedures (SOP).
  • Receive initial complaints from various sources and ensure accurate data capture.
  • Maintain knowledge of required information for technical and adverse event complaints to ensure compliance.
  • Manage complaint records using designated safety systems.
  • Review potential complaint data and perform timely intake and follow-up activities.
  • Triage complaints for quality assurance and escalate potential safety issues.
  • Adhere to corporate compliance guidelines and support audit activities.
  • Evaluate and escalate safety issues to management as necessary.
  • Create high-quality regulatory reports and meet internal and external quality standards.

Experience Requirement:

  • 2 - 4 years of experience in complaint management within the medical device industry.
  • Hands-on experience in handling technical and adverse event complaint records.
  • Strong understanding of regulatory requirements and experience supporting audits and quality systems.

Education: B.Pharma, B. Sc., M.Sc., M Pharma.

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