Customer Success Specialist

2 days ago


Bengaluru, Karnataka, India Qrata Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Client: Startup D2C Brand

Looking for a Customer Success Specialist to join the team and help us create a fun kids brand.

Role Overview:

Responsibilities:

  1. Customer Handling: Respond to customer queries, complaints, and concerns across multiple communication channels (email, phone, chat) with empathy and professionalism. 2. Market Research & Insights: Leverage direct customer interactions to identify trends, understand customer needs, and gather insights that contribute to product development & marketing strategies.

  2. Revenue Generation: Proactively identify opportunities for bulk orders or upselling to larger groups such as birthday party return favours etc.,

  3. NPS Improvement: Work on initiatives aimed at improving Net Promoter Score (NPS), ensuring that customer feedback is used to continuously enhance the customer experience.

  4. Creating Wow Experiences: Based on customer interactions, focus on creating permanent wow experiences.

Qualities we value:


• High Ownership: We are an early-stage start-up so we are looking for candidates who think like owners.


• Attention to detail: We believe the difference comes in caring for minor details.


• Strong Bias for action: Between perfection and pushing output out, we value bias for action.



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