Customer Success Specialist
14 hours ago
Client: Startup D2C Brand
Looking for a Customer Success Specialist to join the team and help us create a fun kids brand.
Role Overview:
Responsibilities:
Customer Handling: Respond to customer queries, complaints, and concerns across multiple communication channels (email, phone, chat) with empathy and professionalism. 2. Market Research & Insights: Leverage direct customer interactions to identify trends, understand customer needs, and gather insights that contribute to product development & marketing strategies.
Revenue Generation: Proactively identify opportunities for bulk orders or upselling to larger groups such as birthday party return favours etc.,
NPS Improvement: Work on initiatives aimed at improving Net Promoter Score (NPS), ensuring that customer feedback is used to continuously enhance the customer experience.
Creating Wow Experiences: Based on customer interactions, focus on creating permanent wow experiences.
Qualities we value:
• High Ownership: We are an early-stage start-up so we are looking for candidates who think like owners.
• Attention to detail: We believe the difference comes in caring for minor details.
• Strong Bias for action: Between perfection and pushing output out, we value bias for action.
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