Customer Success Specialist

11 hours ago

Bengaluru, Karnataka, India Spektra Systems Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Location: Currently remote but will transition to onsite in Bangalore starting April or before April 2026​

Work Experience : 1 to 4 Years

Work Timings : Rotational Shift

We are seeking a dedicated and customer focused Customer Success Specialist to join our support team. The ideal candidate will be the first point of contact for users experiencing any L1 issues. You will be responsible for diagnosing and resolving basic problems, providing timely and effective support, and escalating more complex issues to higher-level support as necessary.

Key Responsibilities:

SLA Management:

  • Respond to incoming support requests via email, or ticketing system, ensuring all incidents are logged and tracked appropriately.
  • Follow the SLA Process and Diagnose and resolve basic issues, providing step-by-step assistance to users.
  • Escalate unresolved issues to L2/L3 support teams with detailed documentation and troubleshooting steps already taken.

Customer Service:

  • Maintain a high level of customer satisfaction by providing clear communication, regular updates, and timely resolutions.
  • Assist in the setup, configuration, and deployment of hardware and software for new and existing employees.
  • Regularly monitor system performance and alerts, and take preventive measures to avoid potential issues.
  • Ensure compliance with company policies, procedures, and security protocols at all times.

Requirements

  • Previous experience in a customer service or technical support role is highly desirable.
  • Basic understanding of computer hardware, software, Familiarity with common operating systems (Windows, Mac OS, Linux).
  • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
  • Strong analytical and problem-solving skills with a keen attention to detail.
  • A strong commitment to providing exceptional customer service and a positive user experience.
  • Ability to work effectively both independently and as part of a team.
  • Willingness to work in shifts, including nights, weekends, and holidays, as required.

Cloud knowledge is MUST - Any fundamental certification in any cloud (Azure/ AWS)

  • Customer Success Specialist

    4 days ago

    Bengaluru, Karnataka, India Procuzy Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are looking for a Customer Success Specialist who can assist clients in the easy onboarding of the data on our SaaS Platform - Procuzy Develop and maintain long-term business relationships by serving as an internal advocate and client liaison for our organisation. As Customer Success Specialist you will help craft the company's customer success...

  • Customer Success Specialist, Advertising

    4 days ago

    Bengaluru, Karnataka, India CommerceIQ Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Customer Success Specialist Profile: Fueled by our customers and business growth, we're looking for Customer Success Specialists to run and grow relationships with our customers, ensuring they are successfully adopting the product. The goal of our Customer Success Specialist at CommerceIQ is, simply, to help our customers achieve profitable revenue growth...

  • Customer Success Specialist

    4 days ago

    Bengaluru, Karnataka, India Awign Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    About the RoleAt Awign, we serveglobal customersacross the rapidly growing industries ofRobotics and Artificial Intelligence, deploying thousands of specialist and generalist talent across India and the world. We're looking for a dynamic and proactiveCustomer Success Specialistto manage and grow our global client accounts. You'll be the primary point of...

  • Customer Success Specialist, Advertising

    6 days ago

    Bengaluru, Karnataka, India CommerceIQ Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company OverviewCommerceIQ's AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world's largest marketplaces. With a...

  • Customer Success Specialist, Advertising

    2 weeks ago

    Bengaluru, Karnataka, India CommerceIQ Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company OverviewCommerceIQ's AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world's largest marketplaces. With a...

  • Customer Success Specialist II

    4 days ago

    Bengaluru, Karnataka, India Rubrik Security Cloud Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Customer Success Specialist IILocation: BangaloreShift:- EST (5:30 P.M IST- 2:30 A.M IST)Job Description:Customer Success Specialist is a critical role within the Customer Success Organization. Customer Success Specialist will be responsible for driving customer success by ensuring customer retention and adoption of Rubrik's SaaS products and technology....

  • Customer Success Specialist

    4 days ago

    Bengaluru, Karnataka, India Orca Security Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Big Ideas. Real People.At Orca, in the right environment and with the right team, talent has no boundaries. This team spirit, together with our drive to always aim high, has quickly earned us unicorn status and turned us into a global cloud security innovation leader. So if you're ready to join an amazing team of people who inspire each other every day, now...

  • Customer Success Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Freshworks Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Specialist - Customer Success Company Description About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, ...

  • Customer Success Specialist

    1 week ago

    Bengaluru, Karnataka, India DotKonnekt Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    About DotKonnektDotKonnekt is a fast-growingEnterprise AI startupdedicated to acceleratingGenAI adoption across global enterprises.We deliver comprehensive, full-stack AI solutions that provide organizations withsecure, scalable pathways to AI transformation— from strategy and infrastructure to intelligent applications and measurable business...

  • Customer Success Specialist

    1 week ago

    Bengaluru, Karnataka, India Ambitio Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    About the AmbitioAmbitio is an AI-powered EdTech platform that supports your full study-abroad journey - from selecting programs to crafting standout applications and securing admits.Its AI platform serves higher education across the world.Backed by top investors, we have raisedUS $2 millionin seed funding.About the RoleAs a Customer Success Specialist, you...