Customer Success Specialist

6 days ago

Bengaluru, Karnataka, India DemandNXT Full time

Note: Please read the job description carefully before you apply. Please don't submit applications without reviewing the requirements. If you don't get a response from us, it may be because your profile doesn't match the criteria.

Customer Success Specialist (Fresher)

Location:
On-site (Night Shift)

Experience:
0–6 Months

Work Mode:
Full-time

Mode:
Face-to-Face only (No virtual interviews)

Rounds:
2 rounds of in-person interviews

About the Role

We are seeking an enthusiastic and customer-focused
Customer Success Specialist
to join our team. This is an excellent opportunity for fresh graduates who are eager to build a career in customer success. You will assist in managing customer queries, supporting project execution, and ensuring a smooth and positive customer experience.

The ideal candidate is a strong communicator, a proactive problem-solver, and someone willing to learn and grow in a fast-paced environment.

Key Responsibilities

  • Handle client communication and ensure timely updates
  • Coordinate with internal teams for client deliverables
  • Document client needs, feedback, and expectations
  • Build strong rapport and maintain long-term client relationships
  • Respond to and resolve customer queries promptly and professionally
  • Support customer retention through effective post-sales engagement
  • Track and coordinate customer tasks and project-related activities
  • Work closely with Sales & Support teams
  • Maintain accurate customer interaction records and feedback
  • Work in night shifts to support customers across the US time zones.

Required Skills & Qualifications

  • Experience:
    0–6 months & Freshers welcome
  • Communication:
    Excellent spoken and written English
  • Customer/Client Mindset:
    Strong willingness to assist and handle clients professionally
  • Problem-Solving:
    Ability to think critically and provide effective solutions
  • Adaptability:
    Quick learner with the ability to work in a fast-paced environment
  • Technical Skills:
    Basic understanding of CRM tools, ticketing systems & MS Office (training will be provided)
  • Availability:
    Must be willing to work from the office on night shifts

Why Join Us?

  • Competitive salary and company benefits.
  • Opportunity to build a strong foundation in client management & customer success
  • Work in a dynamic, collaborative, and customer-centric environment

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