Associate - Technical Support Engineer

2 days ago

Chennai, Tamil Nadu, India Sutherland Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Greetings from Sutherland Global Services

We are currently hiring for Technical Support Engineer role at Sutherland Global Services, and I believe you'd be a great fit If you're looking to work on cutting-edge projects with a passionate team, we'd love to hear from you.

Job Description:

  • High proficiency with PC/Laptop, Printers, troubleshooting, repair, and diagnostics
  • Handle incoming phone calls and tickets from a variety of sources including calls, emails, chat, and self-service portal.
  • Work with other departments to resolve or escalate technical and non-technical issues.

  • Provide technical and procedural assistance to resolve a wide variety of IT related requests and incidents, eg:

  • Software installation & uninstallation issues

  • Network Disconnection related issues
  • Workstation/Laptop issue troubleshooting
  • Outlook related issues

  • User lifecycle management issues

  • Log detailed work in the ITSM ticketing system. Assign Incidents to appropriate teams when necessary.

  • 6 months to 1 year experience conducting IT service desk support.
  • Proven experience supporting Windows operating system in an IT environment.
  • Working knowledge of Microsoft Active Directory, Office 365 products, Microsoft teams, Printers, Windows operating systems, user onboarding/termination, Network Shared Drives, etc.
  • Proven knowledge of network connectivity and troubleshooting.
  • Highly proficient with ServiceNow or any ITSM product is preferred.
  • Strong interpersonal skills, detail oriented and able to manage tasks simultaneously.
  • Strong communication skills and the ability to explain technical concepts to non-technical users.

Note-

  • Immediate to 15 day's notice period Joiner Preferred.

If you are interested, kindly share your resumes on , with below details:

Exp-

Current Org-

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Expected CTC-

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Regards,

Prachi Agrawal

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