HRSS - BGC/US onboarding/Training/Recruitment

CTC - 7.5 LPA

Job Summary
:

Create and deliver training programs within an organization like learning plan, process knowledge tests on tool & communicate the same to stakeholders via email, chat or any other medium.

Responsibilities
:

· Create learning solutions and training modules for effective delivery of training.

· Strong stakeholder management skills and ability to work effectively with global, virtual teams.

· End to end process transactional activities.

· Follow Standard Operating Procedures to ensure high quality and consistent delivery service.

· Assist employees in navigating the Cornerstone tool and provide support as needed

· Liaising with Cornerstone team and training team

Skillset required
:

·
Proficiency in MS suites

· Excellent problem-solving abilities.

· Proficiency in using Excel and data management skills.

· Strong communication and interpersonal skills.

Eligibility criteria:

· Minimum of a bachelor's degree

· Experience developing e-learning solutions is preferred.

·
Freshers with strong analytical and Excel skills can also be considered; prior support experience will be an advantage

Ø 
End to End HR Shared Services transactional activities associated with the US employee life cycle

Ø 
Must possess domain expertise and hands on experience in US BGC and Onboarding process

Ø 
Follow Standard Operating Procedures to ensure high quality of transactions are performed

Ø 
Responsible for ensuring that Service Level Target is met with zero misses

Ø 
Ensured 100% I-9 compliance for US candidates through proactive follow-ups

Ø 
Ensuring smooth offer letter reviews and roll out them in a timely manner

Ø 
Facilitate exit processes for US employees and promptly manage employee queries

Ø 
Query handling for the team on the shop floor

Ø 
Should be able to handle 1
st
level of escalation from respective stakeholders like recruitment, business, etc.

Ø 
Collaboration with US teams as per the process requirements

Ø 
Support the management to drive compliance, audits, and adherence to process controls at all times

Ø 
Process improvement and transformation

Ø 
Collect and cleanse data to populate daily management reports or as per required frequency

Knowledge & Skills Required:

ü Analytical bent of mind

ü Preferred to have team leading experience (not mandatory)

ü Handling of PII / sensitive information

ü US BGC and Onboarding domain knowledge - Preferred

Inviting applications for the role of
Contractor, Recruitment Shared Services

As a part of the HR Team of Genpact, you'll be driving critical HR metrics for sub-portfolio in a vertical of ~20,000 employees spread across globe. This role is not only high visibility but also one that is bound to have high growth potential. And that's why we are looking for a self-starter who is energetic, agile, and passionate about people and can work closely with leadership and help us to make better decisions about all aspects of HR strategy with the goal of enabling high performance culture.

Responsibilities

· Manage end-to-end HR Shared Services transactional activities across the employee life cycle.

· Effective communication skills and a basic proficiency in Microsoft Excel.

· Adhere to Standard Operating Procedures to ensure consistent and reliable service delivery.

· Work independently to drive employee satisfaction and foster team development.

· Collect, validate, and cleanse data for use in management reporting systems.

· Collaborate effectively within cross-functional teams to achieve business objectives.

· Maintain a proactive, passionate, and self-motivated approach to work.

· Adapt easily to working with global teams and diverse cultural environments.

· Uphold integrity, professionalism, and organizational discipline in all activities.

Qualifications we seek in you
Minimum Qualifications

· Graduate or Equivalent Degree