CRM Head(Real estate)

7 days ago

Bhubaneshwar, Odisha, India Assotech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities -

  1. Post-Sale Operations Management: Extensive knowledge of all post-sale activities including customer handling, documentation, inventory management, team leadership, reporting, collections, home loans, balance transfers, possession processes, and registry.

2.Team Leadership & Performance Monitoring: Successfully leading a CRM and post-sales team of 15 members, conducting weekly team performance reviews, and strategizing for service and business improvement.

3.Data Analysis & Reporting Expertise: Proficient in processing large volumes of data into meaningful summaries and presentations, generating and distributing accurate management reports on sales, quality, client service, and business performance.

  1. Excel Proficiency: Advanced skills in Excel, including Pivot Tables, V&H Lookup, logical functions, charts, text columns, IF statements, date formulas, conditional formatting, and more for data analysis and reporting.

  2. MIS Management & CRM Software: Proficiency in CRM Software such as Farvision, Salesforce or Zoho. Preparing daily MIS reports on collections, outstanding balances, and inventory while providing management with key insights and updates to improve efficiency and consistency in reporting.

  3. Financial Coordination & Collection Discipline: Expertise in coordinating with construction teams for timely progress, raising demands for funds, and overseeing collections to ensure financial stability and project completion.

  4. Audits on QRC (Query/Request/Complaints) process: Ensuring high-quality business practices by streamlining workflows, conducting audits, and maintaining strong customer relationships through timely and quality service delivery audits

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