Training Team Lead
1 day ago
We are hiring for Training Team Lead into Banking or BFSI sector.
Can join immediately with us.
Designs training & test modules based on needs.
· Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations.
· Resolves issues pertaining to process knowledge with clients.
· Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production.
· Conducts interviews & coordinates with HR for recruiting trainers / trainees.
· Ensure 100% adherence on client driven SOP & BEST T&D compliance.
· Prepare Trainers through TTT/ Platform skills certification.
· Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability.
· Coordinates with all stakeholders to ensure New Hire training process runs effectively.
· Prepare and attend all business / client reviews& work on the action plans to improve business performance.
· Understanding of root cause analysis & reasons to better performance
· Interacts with IT team for creation and deletion of Ids for new team members.
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