Call Centre

Key Call Centre Leadership Role">We are seeking an experienced and skilled Call Centre Manager to join our dynamic team. As a seasoned leader, you will be responsible for managing the daily operations of our call centre, ensuring exceptional customer satisfaction.Key Responsibilities:Manage daily call centre operations, focusing on high levels of customer...

As a seasoned Call Centre Manager, you will be responsible for overseeing the day-to-day operations of our call centre. This includes managing a team of call centre agents, supervising their performance, and providing guidance and support as needed.Key Responsibilities:Call Centre Management: Supervise and lead call centre operations to ensure efficiency and...

Job Title: Call Centre Operations ManagerAbout the Role:This is an exciting opportunity to lead and manage call centre operations, driving efficiency and effectiveness. As a Call Centre Operations Manager, you will oversee the daily activities of the team, ensuring that service levels are met and customer satisfaction is delivered.The ideal candidate will...

We are seeking an experienced Call Centre Manager to lead our dynamic team and drive exceptional customer satisfaction.Manage day-to-day operations of the call centre, focusing on high levels of customer engagement.Supervise and mentor call centre agents, providing tailored training and performance feedback.Develop and implement strategies to enhance call...

Job OverviewAs a seasoned Call Centre Manager, you will be responsible for leading and managing a high-performing call centre team to deliver exceptional customer service and achieve business objectives.Key Responsibilities:Leadership and Management: Supervise and motivate a team of call centre agents to ensure they have the necessary skills, knowledge, and...

Job DescriptionJob Summary- Call Center Management:Supervise and lead call center operations to ensure efficiency and effectiveness- Set and achieve performance targets, such as call response times, service levels, and customer satisfaction- Staff Supervision:Manage call center staff, including call center agents and team leaders- Provide guidance, training,...

Senior Operations Manager Contact CentreWe are seeking a highly skilled and experienced Senior Operations Manager to lead our Contact Centre team. The successful candidate will be responsible for overseeing the day-to-day operations of the centre, ensuring that all teams are working efficiently and effectively.Key ResponsibilitiesDevelop and implement...

Senior Operations LeadA highly experienced Senior Operations Lead is sought after to spearhead the Contact Centre Operations for a US Healthcare Membership/Provider Contact Centre industry.About the PositionThis is a leadership role that requires 14-20+ years of overall experience with at least 7-8 years in a leadership position in blended voice operations...

Role & responsibilitiesDevelop and implement the business strategy and related policies (35 year time scales)for the Contact Centre and ensure it meets its objectives in relation to agreedrevenue generation, customer service levels, resourcing, efficiency levels, andstandards. To develop, implement, and manage the strategy for the successful delivery of...

Job DescriptionJob Description :To identify and assess absenteeism is as per approved limitsTo ensure attrition is as per approved limitsTo roll out an initiative that has a positive impact on cost or processTo ensure timely preparation of dashboards & reports for process ownersTo maintain the revenue of the business growthTo ensure timely NKYC - New...