Senior CRM Executive

1 week ago

Bara Bazar Kolkata West Bengal, India R K STUDIO Full time ₹ 2,00,000 - ₹ 2,40,000 per year

Database Management:

  • Maintain accurate and up-to-date client information in the CRM system.
  • Regularly update client records with interactions, transactions, and other relevant data.
  • Segment and categorize clients based on various criteria for targeted marketing efforts.

Client Communication:

  • Respond to client inquiries, concerns, and feedback via phone, email, and other communication channels.
  • Keep clients informed about property updates, promotions, and relevant company news.
  • Provide timely follow-ups to ensure client needs are addressed promptly.

Lead Management:

  • Manage leads generated from various sources and distribute them to the appropriate sales agents.
  • Track lead progress and update status in the CRM system.
  • Collaborate with the sales team to ensure proper lead nurturing and conversion.

Customer Service:

  • Maintain a positive and empathetic attitude towards clients.
  • Handle and resolve client complaints, striving to achieve high levels of client satisfaction.
  • Act as a point of contact for clients, providing information and assistance as needed.

Data Analysis and Reporting:

  • Generate reports on client interactions, lead conversion rates, and other relevant metrics.
  • Analyze data to identify trends, opportunities, and areas for improvement.
  • Provide insights to management for strategic decision-making.

Collaboration:

  • Collaborate with marketing teams to ensure consistent messaging and branding across all client communications.
  • Work closely with the sales team to align CRM strategies with sales goals.

Process Improvement:

  • Identify opportunities to streamline and optimize CRM processes.
  • Suggest improvements to enhance the overall client experience.

Sales Purchase Agreement Preparation:

  • Draft, review, and finalize sales purchase agreements for real estate transactions.
  • Ensure that all terms, conditions, and legal requirements are accurately documented in the agreements.
  • Customize agreements based on the specifics of each transaction and client's needs.

Legal Compliance:

  • Collaborate with legal experts to ensure that all agreements adhere to relevant laws, regulations, and industry standards.
  • Stay updated on changes in real estate and contract law that may impact sales purchase agreements.

Client Interaction:

  • Communicate with clients to explain terms and conditions of the sales purchase agreements.
  • Address client questions, concerns, and requests related to the agreements.

Negotiations:

  • Assist in negotiations between buyers and sellers to reach mutually agreeable terms for the sales purchase agreements.
  • Ensure that negotiations align with the company's policies and legal requirements.

Documentation Management:

  • Maintain organized records of all sales purchase agreements and related documents.
  • Ensure that all required signatures and approvals are obtained in a timely manner.

Collaboration:

  • Collaborate with sales, finance, and legal teams to gather necessary information and ensure accuracy of agreements.
  • Coordinate with external legal counsel, if necessary, to resolve complex legal matters.

Quality Assurance:

  • Conduct thorough reviews of agreements to identify and rectify errors, inconsistencies, or discrepancies.
  • Ensure that all agreements are complete and accurate before finalization

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement

Work Location: In person

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