CRM Executive

5 hours ago


Kolkata West Bengal, India Silver Villa Constructions Pvt. Ltd. Full time

**Job Summary**:
We are looking for a proactive individual to handle follow-ups with disqualified leads, gather feedback, update CRM data meticulously, and generate insightful sales reports. This role is essential for refining our processes and driving better client understanding.

**Key Responsibilities**:

- Call and follow up with disqualified leads to gather feedback.
- Update and maintain CRM data (Zoho Bigin) accurately and efficiently.
- Collaborate with the sales and marketing teams to analyze feedback and propose improvements.
- Generate detailed sales and lead reports periodically.
- Maintain a professional and empathetic approach during all client interactions.

**Qualifications**:

- Proven experience in customer service, telecalling, or a similar role.
- Familiarity with CRM software (preferably Zoho Bigin) and data management.
- Strong analytical skills and the ability to create reports.
- Excellent communication skills in English and local languages.
- Ability to multitask, prioritize, and manage time effectively.

**What We Offer**:

- Competitive salary and benefits.
- A dynamic and growth-focused work environment.
- Opportunities for learning and professional development.

Pay: Up to ₹22,000.00 per month

Schedule:

- Weekend availability

Supplemental Pay:

- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person


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