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Front Office Associate

2 weeks ago

Kolkata West Bengal, India Kish Hospitality Consultant Full time

Kish Hospitality Consultant is currently hiring for the position of Front Office Assistant for Luxury Resort In Goa.

**Responsibilities**:
1. Assist the Front Office Assistant in managing all front desk operations.

2. Greet and welcome guests upon their arrival and provide them with information about the resort and surrounding area.

3. Handle guest check-ins and check-outs efficiently and accurately.

4. Respond to guest inquiries, complaints, and requests in a timely and professional manner.

5. Assist in reservation management, including inputting and updating guest information in the system.

6. Ensure the lobby and reception area are clean, tidy, and presentable at all times.

7. Provide administrative support, including answering phone calls, taking messages, and handling mail and packages.

8. Process financial transactions, including collecting payment, issuing receipts, and balancing cash.

9. Collaborate with housekeeping and maintenance departments to address guest needs and resolve any issues.

10. Maintain a positive and friendly attitude towards guests, colleagues, and management.

**Requirements**:
1. 1 year experience in a front office associate or customer service role is preferred.

2. Excellent communication and interpersonal skills.

3. Familiarity with hotel management software, such as Opera, IDs or Fidelio, is a plus.

4. Strong organizational and multitasking abilities.

5. Ability to work well under pressure in a fast-paced environment.

6. Flexibility to work various shifts, including nights, weekends, and holidays.

7. Fluency in English and local language.

8. A diploma or certificate in Hotel Management or a related field is desirable.

9. Must be willing to relocate to Delhi.
- WhatsApp : 7770083354_
- Call : 8007024849_

**Job Types**: Full-time, Permanent

Pay: ₹285,000.00 - ₹460,000.00 per year

**Benefits**:

- Flexible schedule
- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Resort: 3 years (preferred)
- Front Office Assistant in Hotel/ Resort: 2 years (required)

License/Certification:

- Hotel Management Diploma/ BHM Degree (required)

Work Location: In person