Front Office Associate

3 days ago

Kolkata West Bengal, India Northin Hotel Full time

**Job Summary**:
A Front Office Associate serves as the face of the hotel, ensuring guests receive a warm welcome and efficient service throughout their stay. They are responsible for handling check-ins, check-outs, guest queries, reservations, and other front desk operations while maintaining a high level of professionalism and guest satisfaction.

**Key Responsibilities**:

- Greet guests warmly upon arrival and ensure a smooth check-in and check-out process.
- Handle guest requests, inquiries, and complaints in a prompt and professional manner.
- Coordinate with housekeeping, room service, and other departments to meet guest needs.
- Maintain accurate guest records and process payments securely.
- Provide information about hotel services, amenities, and local attractions.
- Ensure the front desk is clean, organized, and properly stocked with necessary materials.
- Monitor and manage the front office operations to meet hotel standards and policies.
- Uphold guest privacy and data confidentiality at all times.
- Assist in managing guest feedback and contribute to service improvements.
- 1 year experience.

Pay: ₹10,000.00 - ₹13,000.00 per month

**Benefits**:

- Food provided
- Paid time off
- Provident Fund

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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