Front Office Supervisor

1 day ago

Kolkata West Bengal, India Paradigm Consultancies Full time

**WE ARE HIRING**

**Job designation:

- Front office supervisor**

**Job location:

- Kolkata**

**Salary:

- 20,000-30,000 Per Month**

**Experience:

- **

**Total experience:

- **
- 5 years of experience in front office operations, preferably in a supervisory role.

**Minimum experience:

- **
- At least 1- 2 years of experience in front office operations, preferably in a supervisory role.

**Education:

- **
- Bachelor's degree in Hospitality Management, Business Administration, or a related field

**Skillset:

- **
- **Good communication skills**:

- **Proficiency with MS Office**

**ONLY FEMALES REQUIRED**

**IMMEDIATE JOINERS REQUIRED**

**FULL TIME**

**Profile Introduction**:
As a Front Office Supervisor, you will be responsible for ensuring the smooth operation of the front desk and reception area. You will supervise the front office team, handle guest inquiries, manage reservations, and oversee check-in and check-out procedures. Your role is pivotal in maintaining high standards of customer service and satisfaction.

**Responsibilities**:

- Supervise the daily operations of the front office, including reception, reservations, and guest services.
- Train, motivate, and manage front desk staff to deliver exceptional customer service.
- Oversee check-in and check-out procedures efficiently and accurately.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Monitor and ensure compliance with hotel policies and procedures.
- Coordinate with other departments to ensure seamless guest experiences.
- Maintain inventory of room availability and allocate rooms according to guest preferences and requirements.
- Prepare and analyze operational reports as required.
- Assist in resolving any operational issues or emergencies.
- Uphold high standards of cleanliness and organization at the front desk and lobby area.

**Requirements**:

- Strong communication, organizational, and interpersonal skills.
- Ability to multitask and work under pressure in a fast-paced environment.
- Excellent problem-solving abilities and attention to detail.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Knowledge of multiple languages is a plus, but not required.

**Languages:

- English, Hindi and Marathi**

**Salary**: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

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