Customer Support Executive

1 week ago


Surat, India Blue Data Consulting & IT services Pvt Ltd Full time

Planning the training and standardization of service delivery.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with Trainer and providing feedback
- Resolving Trainer complaints and queries.
- Following up with Trainer for any further information and material deliveries
- Maintaining a healthy relationship with the clients and trainers.
- Track record for trainer payment
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Scheduling and follow up with client for different trainings.

**Skills**:

- Excellent Communication Skills
- Microsoft Office Skills
- Good problem-solving abilities.
- Ability to meet deadlines and prioritize tasks.
- A quick learner and exceptional ability to make decisions.
- Track record of over-achieving quota
- Ability to multi-task, prioritize, and manage time effectively

**Education/Qualification**:

- A bachelor’s degree in administration or a related field.

**Salary**: ₹9,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)



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