Customer Support Executive

3 days ago

Surat, India Netizens Technologies Full time

We have a vacancy for a Customer Support Executive at Netizens Technologies, one of the fastest-growing IT companies in Surat.

**Responsibilities**:

- Serves customers by providing product and service information and resolving product and service problems.
- Answer inbound/outbound calls professionally & provide information about products/services take/cancel orders.
- Keep records of customer interactions/transactions, details of inquiries, complaints/comments, as well as actions taken.
- Greet customers warmly and ascertain the problem or reason for calling.
- Knowledge about Software like (CRM database, Aircall) Or else.
- Maintains financial accounts by processing customer adjustments.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.

**Required Skills**:

- Excellent communication in English.
- Ability to maintain composure, focus, and accuracy in a hectic work schedule.
- Thorough understanding of marketing and negotiating techniques.
- Should have good communication skills - Verbal & Written.

**Salary**:Best in Industry

**Qualification**:Bachelors in any stream **(Fluent English is mandatory)**

**Experience required**:2+years in IT Field

**Location**: Surat

**Shift Duration**:8.5 hours (Morning/ Day/ Night Shift Available) (WFH)

**Must Require**: IT Backgroud

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Paid time off
- Work from home

Schedule:

- Day shift
- Night shift
- Weekend availability

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9313440642

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